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Integrating the New Google SOAP APIs 
with Salesforce 
Ami Assayag, 
Architect, CRM Science 
PhillyForce DUG Leader 
@AmiAssayag 
Yad Jayanth, 
Developer, CRM Science 
Dallas DUG Co-Organizer 
@YadJayanth
Safe Harbor 
Safe harbor statement under the Private Securities Litigation Reform Act of 1995: 
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of 
the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking 
statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service 
availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future 
operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of 
our services. 
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, 
new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or 
delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and 
acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and 
manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization 
and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our 
annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and 
others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. 
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be 
delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. 
Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Ami Assayag 
Architect, CRM Science
Yad Jayanth 
Developer, CRM Science
Google SOAP API Agenda 
SOAP
Review the Basics
SOAP? API’s? OAuth? 
• SOAP (Simple Object Access Protocol) 
– A method of exchanging information through web services 
– Information structured in XML and relayed via HTTP 
• API (Application Programming Interface) 
– A tool that provides a definition of the operations, inputs, and outputs of a service to integrate with 
• OAuth (Open Authorization) 
– The standard used by API’s for securely sharing data to clients 
– Several ‘flows’ require various steps, ex: Web Server Application Flow.
Building the Integration
Authorization 
OAuth 2.0 Handshake 
• The Web Server Applications Flow : 
– The goal is to get the access token needed to 
access the API 
– We will store the access token in a custom setting 
to be readily available for use in future callouts 
– (ANSWERS HERE) How often is this done? 
Expiration? Gotchas? Tips?
Authorization 
Code Sample 
• (Sample OAuth flow code here) 
• (ANSWERS HERE) How do we form the request? Credentials? Where do we store 
the access token? 
• Key points, tips.
Using SOAP 
..for our callouts 
• Consume a WSDL of the target service 
– Use the “Generate from WSDL” feature in Develop > Apex Classes 
– Magically creates stub methods (with return and parameter type info)! 
– What could possibly go wrong? 
• And if (when?) that goes wrong… 
– Manually build an HTTP callout : resource, request, body (XML with parameters)
Using SOAP 
Build a request
Set the body
Using SOAP 
Passing values in the request body 
• Access Token: 
• Body :
Using SOAP 
Make the callout
Inspect the Solution
Understanding the Callout 
Why did we do this? 
• Analyze the approach 
• Pros and cons, alternatives 
• Gotchas 
• Tips and tricks
Callout executed… 
What happens next? 
• What could happen? Success, Error in callouts 
• Success : parsing the results 
• Errors : Bad request? Other error codes and their meanings, how to analyze, 
understand, correct
200 OK 
We have results! 
• How do we parse the results? 
– JSON? XML? 
– Deserializing, building a parser, etc.
Using the Google SOAP API
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Using the Google SOAP API

  • 1. Integrating the New Google SOAP APIs with Salesforce Ami Assayag, Architect, CRM Science PhillyForce DUG Leader @AmiAssayag Yad Jayanth, Developer, CRM Science Dallas DUG Co-Organizer @YadJayanth
  • 2. Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
  • 5. Google SOAP API Agenda SOAP
  • 7. SOAP? API’s? OAuth? • SOAP (Simple Object Access Protocol) – A method of exchanging information through web services – Information structured in XML and relayed via HTTP • API (Application Programming Interface) – A tool that provides a definition of the operations, inputs, and outputs of a service to integrate with • OAuth (Open Authorization) – The standard used by API’s for securely sharing data to clients – Several ‘flows’ require various steps, ex: Web Server Application Flow.
  • 9. Authorization OAuth 2.0 Handshake • The Web Server Applications Flow : – The goal is to get the access token needed to access the API – We will store the access token in a custom setting to be readily available for use in future callouts – (ANSWERS HERE) How often is this done? Expiration? Gotchas? Tips?
  • 10. Authorization Code Sample • (Sample OAuth flow code here) • (ANSWERS HERE) How do we form the request? Credentials? Where do we store the access token? • Key points, tips.
  • 11. Using SOAP ..for our callouts • Consume a WSDL of the target service – Use the “Generate from WSDL” feature in Develop > Apex Classes – Magically creates stub methods (with return and parameter type info)! – What could possibly go wrong? • And if (when?) that goes wrong… – Manually build an HTTP callout : resource, request, body (XML with parameters)
  • 12. Using SOAP Build a request
  • 14. Using SOAP Passing values in the request body • Access Token: • Body :
  • 15. Using SOAP Make the callout
  • 17. Understanding the Callout Why did we do this? • Analyze the approach • Pros and cons, alternatives • Gotchas • Tips and tricks
  • 18. Callout executed… What happens next? • What could happen? Success, Error in callouts • Success : parsing the results • Errors : Bad request? Other error codes and their meanings, how to analyze, understand, correct
  • 19. 200 OK We have results! • How do we parse the results? – JSON? XML? – Deserializing, building a parser, etc.

Editor's Notes

  • #3: Key Takeaway: We are a publicly traded company. Please make your buying decisions only on the products commercially available from Salesforce.com. Talk Track: Before I begin, just a quick note that when considering future developments, whether by us or with any other solution provider, you should always base your purchasing decisions on what is currently available.
  • #6: Architect with CRM Science - force.com consultancy PhillyForce Leader - force.com user group SOQL Queries? Aggregate results? Visualforce charts? Group by Cube? Review all these platform features, and put you on a path to using them Review Group By queries Several data summaries in a single call More aggregations than preceding clause Construct GROUP BY CUBE query Nuances of interpreting and using the results