Vac workload analysis ppx jan 26 2016
- 1. Operational Capacity Analysis to Support Healthcare Outcomes for Veterans (or the unintended effects of asking simple questions…) PERFORMANCE AND PLANNING EXCHANGE (PPX) January 26, 2016 1
- 2. Presentation Outline • About VAC • Context • Scope of work • Samples • Future steps 2
- 3. About VAC • VAC = Department of Veterans Affairs, Veterans Review and Appeals Board, Ombudsman • Responsibility for pensions/benefits and services for war veterans, retired and still-serving members of the Canadian Forces and Royal Canadian Mounted Police, their families, as well as some civilians. • 3555 personnel • 4 Branches ( Service Delivery, Strategic Policy and Commemoration, Strategic Oversight and Communications, Human Resources and Corporate Services) 3 Service Delivery • 4 Divisions Field Operations (District Offices and client services), Central Operations (Adjudications), Program Management (Treatment and Benefits), Health Professionals) • 1550 personnel
- 4. 4 Total Department Workforce Service Delivery Workforce
- 6. Health Professionals Division • Admin Staff (6) • Field Staff – Medical Officers (41) – Nurses (55) – Occupational Therapists ( 60-all contractors) • Directorate of Mental Health (23) – Psychologists – Social Workers – Other occupations 6 HPD Context • New Health Professionals Division formed in 2012 • New DG Fall 2014 • New Departmental Strategy • New DM, New Min VA • Performance Measurement
- 8. Scope of HPD Workload Project • Inventory activities –(what are we doing?) • Workload analysis –(how busy are we?) • Logic Model –(are we doing the right things?) • Performance Measurement framework –( are we achieving the right outcomes?) 8
- 9. Inventory of HPD activities
- 10. Workload Analysis – Data Collection
- 11. Workload Analysis – Data Comparisons and Validation
- 12. Activity Flow (Inputs to Outputs) Nurses OTs
- 13. Workload Analysis Forecasting Model / Tool
- 14. Workload Analysis Forecasting Model / Tool
- 15. Workload Analysis Forecasting Model / Tool
- 16. Workload Analysis Forecasting Model / Tool
- 17. 17 Summary and Analysis of Capacity/Utilization Results • Workloads can vary significantly from region to region • Activities can vary significantly from province to province • Analysis of “outliers” provides potential opportunities for process improvement • HPD staff continue to go “above and beyond” to help meet Healthcare Outcomes for Veterans
- 18. HPD Engagement HPD Support to Strategic Outcome 1
- 19. HPD Support Various PMF Indicators HPD Engagement
- 20. HPD Support Various Program Performance Measurement Strategies
- 21. Linking Activities and Outputs to Outcomes and Performance
- 22. 22 Benefits and Lessons Learned • Validation • Information for decision making • Communication • Need to implement and sustain
- 23. Next Steps • Validate workload nationwide ( all offices) • Extract workload volumes from existing databases • Deploy scenario-playing model nationwide • Report and forecast 23