WEBINAR: How to Use Control Charts
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The document outlines a webinar on the use of control charts, presented by Elisabeth Swan, aimed at teaching participants how to read, utilize, and interpret control charts for process improvement. Key topics include understanding control charts, their significance, practical examples, and tips for effective use. The content emphasizes the ability to distinguish between noise and signals in data, as well as the importance of viewing data over time to detect process improvement.
WEBINAR: How to Use Control Charts
- 1. How to Use Control Charts Presented by Elisabeth Swan
- 2. About Our Presenter • Managing Partner at GoLeanSixSigma.com • Co-Author of The Problem-Solver’s Toolkit • Co-host of the Just-In-Time Café Podcast Elisabeth Swan /ElisabethSwan @ConsultSwan 2
- 3. How to Interact Answer Polls! Ask a Question! 3
- 4. Where Are You From? Share your location in the Chat area! 4
- 5. Our Mission and Core Values Mission: Revolutionize the way people learn process improvement -- making it easy for everyone everywhere to build their problem-solving muscles 5 Cultivating Community We create an inclusive and positive space where people around the world connect with each other to learn and grow. Servant’s Heart At our core we are here to be of service to others as guides and teachers to encourage people’s success. Trailblazing Spirit We have the courage to challenge and inspire each other to create a constant state of awesomeness.
- 6. We’ve Helped People From… 6
- 7. Learning Objectives After attending this webinar you’ll be able to: • Read Control Charts • Use Control Charts to understand your process • Separate “noise” from “signals” in your data • Detect if you’ve improved process performance 7
- 8. Today’s Agenda • What are Control Charts? • Why should you use them? • How do you put them to good use? • What are some good examples? • What are the tips and tricks of Control Charts? 8
- 9. What Are Control Charts? 9
- 10. Poll #1 10 Question: What is your understanding of Control Charts? A. This is the first time I’ve heard of them B. I’m aware of Control Charts C. I have used them to understand my process D. They are my “go-to” time chart
- 11. Why Use Control Charts? 1. See the data in context 2. Separate signals from noise 3. Detect improvement 11
- 12. 1. See the Data in Context 12 Average Customer Satisfaction Score 4.0 1 2 3 4 5 6 7 Histogram - Customer Satisfaction Score
- 13. Look at Data Over Time 13 Daily Customer Satisfaction Score
- 14. Single Points of Data 14 Key Process Indicator: Quality
- 15. What Does Data Reveal Over Time? 15 KPI: Quality – June 18 – December 3
- 16. Recap: See the Data in Context • One data point is not enough to make a decision • Dashboards present a limited view • It’s essential to view data over time • Context is everything 16
- 17. Poll #2 17 Question: How is data commonly treated in your organization? A. Leaders react to single points of data B. Leaders make decisions based on averages C. Leaders look at data in context D. It depends on the person – it’s mixed
- 18. 2. Separate Signals From Noise 18
- 20. A Way to See Signals 20 Quality – X Chart (Individuals)
- 21. Shewhart & Deming 21 W. Edwards Deming (1900-1993) Walter A. Shewhart (1891-1967)
- 22. Distribution of Data 22 + 3 Standard D eviations - 3 Standard D eviations 99%
- 24. 3 Control Chart Signals 24 Outlier Shift Trend
- 26. Recap: Separate Signals From Noise • All processes have Common Cause Variation • Special Cause Variation is worth reacting to • If Common Cause Variation doesn’t meet customer requirements – time for process improvement 26
- 28. Was It Common Cause Variation? 28 Quality
- 29. Make a Change to the System 29
- 30. Was It a “Blip?” 30 Quality
- 31. Has the Process Shifted? 31 Quality
- 32. Display the Old vs. New Process 32 Solution Implemented Quality
- 33. Recap: Detect Improvement • Processes fluctuate so make sure there’s real change • Aim for at least 20 data points • Collecting data weekly is better than monthly and daily is better than weekly • If the process has shifted, show “before and after” 33
- 34. Question for You 34 • Please enter your response in the Chat tab Your process can only be in one of 3 states: 1. Stable 2. Improving 3. Getting Worse Question: How do you detect this now?
- 36. Control Chart Tips & Tricks • Always include a Control Chart when displaying data – Individuals is fine • Differentiate Special Cause Variation from Common Cause Variation • Investigate Special Cause Variation • Decide if Common Cause Variation is acceptable to customers • Collect data as frequently as is reasonable (what you can afford) 36
- 37. Call to Action • Download the Control Chart template • Use Control Charts to react properly to process data 37
- 38. Today We Covered 38 • What are Control Charts? • Why should you use them? • How do you put them to good use? • What are some good examples? • What are the tips and tricks of Control Charts?
- 39. Questions? 39
- 40. Getting Started Learn more by starting some more training! • White Belt Training & Certification (Training is FREE) • Yellow Belt Training & Certification (Training is FREE) • Green Belt Training & Certification • Black Belt Training & Certification • Lean Training & Certification Coupon Code: 20CONTROL 20% discount on all courses! *Expires February 22, 2019 40
- 41. Go-Getter Membership 41 • Access to all Single Modules ($298 value) • Access to the Go-Getter Forums • Access to Go-Getter Exclusive Webinars • Support Tools ($226 value) • 20% discount on ALL of your purchases! $199 for 1 year access GoLeanSixSigma.com/ggm/
- 42. The Problem-Solver’s Toolkit 42 • Paperback and Kindle versions available on Amazon • The Problem-Solver’s Toolkit
- 43. Upcoming Webinar: Feb. 28, 11am PST Register today at GoLeanSixSigma.com/webinars We’ll select upcoming webinars based on your feedback, so please share your feedback on the survey at the end of close of this webinar. 43
- 44. Just-In-Time Cafe Podcast Tune in at GoLeanSixSigma.com/cafe for the latest Lean Six Sigma news, easy ways to apply Lean Six Sigma and interviews with process improvement leaders like you! 44
- 45. Success Story Webinar Check out more success stories from Go-Getters just like you at GoLeanSixSigma.com/Success 45
- 46. Wonder Women of Quality Join us each month as we highlight another unsung hero of Quality! 46
- 47. Questions? 47
- 48. Thank You for Joining Us! More questions? Ask us at [email protected] Click here to download free tools, templates, infographics and more! @GoLeanSixSigma/company/GoLeanSixSigma-com /GoLeanSixSigma 48