Wessam Farouk Radwan Resume V1.0 (2016)
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Wessam Farouk Radwan has over 15 years of experience in IT consulting including hardware, software, and networking support. He has held several IT management roles overseeing IT operations, service desks, and project management. He has technical skills in areas like Windows administration, networking, and surveillance systems installation. He also has teaching experience as a CompTIA A+ instructor and has received several IT certifications.
Wessam Farouk Radwan Resume V1.0 (2016)
- 1. Resume of Wessam Farouk Radwan Update: Jan 2016 Page 1 Wessam Farouk Radwan Experienced IT Manager and CompTIA A+ Instructor with 15+ years in IT Consultation Field including; Hardware, Software, and Networking Support. Specialized in: Trunk Solutions Assessment, IT Solutions Design, Project Management, Action Planning (Estimation, Scheduling & Milestones), Quality, KPI Monitoring, Execution Control and Closure AREAS OF EXPERTISE; that That Improve IT Operations and Organizational Productivity Proven Track Record in IT Project Management Service Delivery and Procurement Management IT Infrastructure Planning and Development Simultaneously Organize, Prioritize & Manage Several Organizational Assignments Proactive, Energetic, with Consistently High Attention to Details. Effectively Communicate, Collect Business Requirements, and Support Smart Solutions Development. PORTFOLIO OF KNOWLEDGE, EXPERIENCE & SKILLS Excellent Communication Business Automation Risk Management & Assessment Project Management Business Intelligence Disaster Recovery Plans Development Strategic/Tactical Planning Time Management Resources & Budget Management Process Development SLA Management Leadership & Talent Development TECHNICAL SKILLS Identify, Install, Configure and Upgrade PC Computer /Network Modules and Peripherals, Diagnose and Troubleshoot Common Module Problems and System Malfunctions. Installing, Configuring & Administering Microsoft Windows Platforms. Installing LAN Networks (H/W & S/W). Installing and Configuring & Administering Surveillance Systems. Maintaining and administrating different kind of servers (Domain Controllers - DHCP - DNS - WSUS - File Servers - Folder Redirection Service - Print Servers). Manage and Lead Daily Admin Tasks and Employees Requests. Ensure High availability of All Internal Business Services. Manage all type of Preventive, Proactive, and Reactive Kind of Support. Server Room Operation Responsibility (Electricity, A/C, UPS, Fire Alarm System, and others). CAREER SUMMARY & PERFORMANCE HIGHLIGHTS Sadaf Institute, Sultanate of Oman (CompTIA Authorized partner) ID: 608422 – Oct, 2015 to Nov, 2015 CompTIA A+ Instructor Report to the Director of Training Prepare daily lesson plans Provide instruction as directed and uses effective teaching methods Conducts lab exercises Strong Communication skills to deliver course content Create monthly student evaluations Establishes academic goals and objectives for student success Provides academic counseling as appropriate Monitors attendance logs Enforce student policies (i.e. dress code, attendance, classroom protocol) Evaluates student progress Attends Training team meetings, as well as classroom related event Document classroom activity Cairo, Egypt +20 01228902110 [email protected] https://www.linkedin.com/in/wessamfarouk
- 2. Resume of Wessam Farouk Radwan Update: Jan 2016 Page 2 Promo Media, Cairo, Egypt – 2014 : 2015 IT Operation Manager Oversee the development and maintenance of the IT strategic plan. Approve vendors used by the organization and monitors their financial condition. Approve and monitor major projects, IT budgets, priorities, standards, procedures, and overall IT performance. Coordinate priorities between the IT department and user departments. Review the adequacy and allocation of IT resources in terms of funding, personnel, equipment, and service levels. Running advertisements for open positions, reviewing resumes and applications, interviewing prospective employees, hiring and firing. The manager oversees his staff. Ensure technology is accessible and equipped with current hardware and software Perform other related duties as required during working hours OT Ventures, Cairo, Egypt – 2010 : 2014 IT Service Desk Manager Manage Service Desk staff& Manage Operations Manage issue/risks resolution. Placing order for IT and other department requirements (Related to IT things like PC, Printers, laptop etc.) and coordinate with Purchase dept. in this regard. New branch implementation (planning and designing). Providing support, including procedural, documentation. Responding within agreed time limits to call-outs, (Maintain SLA’s as required). Technical writing or- Documentations. Following escalation Matrix for all open cases with third parties. Planning and Forecasting for the New Year budgeting. Accountable for Fixed Assets tracking Projects “Project manager” Design and implement an organization wide request/resolution/reporting System. Work closely with the Managers of Infrastructure and Applications Development to create and maintain a consolidated environment, which operates to deal with all technical issues quickly and efficiently. Ensure adherence to defined policies/procedures Proactively identify process improvement opportunities and support continuous improvement initiatives under direction of Continuous Improvement Manager Manage and execute ad hoc reporting requirements Conduct work load planning, estimating and prioritization Manage Accenture quality assurance programmers Attend defined Accenture management team meetings Manage accuracy and timeliness of resource time reporting Manage budgets and financials of team Manage team of approximately 5 people Interviewing of staff. Maintain defined Accenture quality standards LINKdotNET, Cairo, Egypt – 2007 : 2010 Senior IT Service Desk Installing and configuring computer systems & Printer support & replacing parts as required. Monitoring and maintaining computer systems, networks office LAN, WAN support Branch, and Head office. Supporting remote users in & out of Domain environment. Install and applying patch, Windows patch management. Install Security Application Finding solutions to problems & fixing major fault on the operating systems. Following diagrams and Service Manuals instructions to repair a fault or set up a system running network applications
- 3. Resume of Wessam Farouk Radwan Update: Jan 2016 Page 3 to support systems and users. Prioritizing and managing several open cases at one time. Handles troubleshooting & solves problems via phone / remote access. Repairs hardware problems for laptop & Desktop. Testing and evaluating new technology. Provide 1st and 2nd level of support, for some applications to users. Provide support through multiple channels, such as telephone, portal, emails etc. Organize and document all software installation, maintenance, Warranties and licensing. Assist the system administrators in their functions as needed. Provide and manage the staff availability to have 24x7 supports. LINKdotNET, Cairo, Egypt – 2006 : 2007 Installation Team Representative Install and configure all kind of DSL modem (wired & Wireless) & Wireless Access Point by phone. Troubleshoot DSL common module problems with other related departments. Century 21 – (IBM Authorized Training Center), Egypt – 2004 : 2006 Instructor Teaching A+ (CompTIA Certified Computer Technician) (Hardware Core and Operating System). Teaching Internet Fundamental. Teaching Network Essential. Ministry of Health, Egypt – 2002 : 2004 Technical support Managing the information department. Constructing and managing databases. Managing the local area network. SMART for Computer Services, Egypt – 1999 : 2002 Technical support Assemble computer systems. Working with maintenance programs. Maintenance of laptops computers (hardware and software). EDUCATION & PROFESSIONAL DEVELOPMENT Bachelor of Commerce, Major in Business Administration – 2004 CERTIFICATIONS Mini MBA – Management ITIL® Foundation MCDST” Microsoft Certified Desktop technician A+ “CompTIA Certified Computer Technician TECHNICAL COURSES MS DOS.v6.22 Windows 9x, Windows 2000, Professional, and Windows 2000 Server (Administration and Implementation). Windows XP, Windows 2003Server. Microsoft Office 2000/ 2003. FrontPage 2000 /2003 N+ Professional in IBM Training Center. Implementing and Supporting Microsoft Windows XP Professional In Synergy Training Center
- 4. Resume of Wessam Farouk Radwan Update: Jan 2016 Page 4 Managing and Maintaining a Microsoft Windows Server 2003 Environment In Synergy Training Center Implementing a Microsoft Windows Server 2003 Network Infrastructure Network Hosts In Synergy Training Center Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure: Network Services In Synergy Training Center Training in the Super User Program, which is a joint venture between the Ministry of Communication and Information Technology and IBM (International Business Machine). The training comprises 300 Hours and included the following highlights: o Internet Fundamental in IBM Training Center. o Network Essential in IBM Training Center. o A+ (Hardware Core and Operating System). In IBM Training Center. o N+ (Hardware Core and Operating System). In IBM Training Center. o Linux Red Hat Distribution (Basics - Power User - System Administration). SOFT SKILLS & MANAGEMENT COURSES Drive your Employees Performance workshop Myers-Briggs Type Indicator & Communication - MBTI Organization Behavior Strategic Management Principle of Project Management PERSONAL INFORMATION Data of Birth: 6, November, 1979 Nationality: Egyptian Marital Status: Single Military Status: Exempted