What’s new in Lync Server 2013: Persistent Chat

Apr 9, 2013Download as PPTX, PDF4 likes4,822 views

Microsoft TechNet - Belgium and Luxembourg

This document discusses Microsoft Lync Server 2013's persistent chat feature. It provides an overview of persistent chat's history and integration within Microsoft products. It also describes Lync 2013's unified client, improved server infrastructure and manageability, rich platform capabilities, and tools to easily migrate from previous versions. Configuration and management of persistent chat policies, categories, rooms and add-ins are examined. The document concludes with a section on licensing requirements for persistent chat.

What’s new in Lync Server 2013: Persistent Chat

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http://www.pro-office365.be

Microsoft
Integrated Basic
acquired Full on
Formerly MindAlign as enhancements
MindAlign integration in
“Group Chat” Group Chat in in Lync Server
from Parlano Lync 2013
OCS 2007 R2 2010
in 2007

Unified Client Server Infrastructure Rich Platform Easy Migration
and Manageability

14

Unified Client Server Infrastructure Rich Platform Easy Migration
and Manageability

23

Server Infrastructure
and Manageability

26

Lync Pool A Lync Pool B

Dependent Lync Pool XCCOS
over SIP Enterprise Edition (EE) topology
Registration Session
Multiple Lync pools
Initiation Protocol (SIP) One or more Persistent Chat pools – Each with up to four active
Chat communication
(XCCOS over SIP)
Persistent Chat servers supporting 80K concurrent endpoints

Servers can be virtualized
Recommended standalone database for persistent chat content and
compliance database
L
SQL mirroring for database high availability
Lync 2013 Client Stretched pool for disaster recovery, with SQL log shipping
Persistent Chat Pool

Persistent Chat Store

Persistent
Room
Chat File
Management
Upload/
Web Persistent Chat
Download Compliance Store
Component Persistent Chat
Service
Channel Service Compliance
Service

Lync FE
Compliance File Store

Persistent Chat Service Role

File Store

DEMO
Server Infrastructure
and Manageability

31

Unified Client Server Infrastructure Rich Platform Easy Migration
and Manageability

32

Unified Client Server Infrastructure Rich Platform Easy Migration
and Manageability

35

Persistent Chat
Configuration

Policies
Categories
Rooms
Addins

Category Category
A B

Allowed Allowed
Members Members

Room 1 Room 2 Room 3 Room 4

Allowed Allowed Allowed Allowed
Members Members Members Members

Standard CAL Enterprise CAL Plus CAL
IM/Presence/P2P “Conferencing” “Voice”

Persistent Chat

49

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2. [email protected]

3. http://www.pro-lync.be http://www.pro-exchange.be http://www.pro-lync.be http://www.pro-office365.be

5. Persistent What?

10. Some History…

11. Microsoft Integrated Basic acquired Full on Formerly MindAlign as enhancements MindAlign integration in “Group Chat” Group Chat in in Lync Server from Parlano Lync 2013 OCS 2007 R2 2010 in 2007

12. Lync 2010 Lync 2010 Group Chat

13. What’s New?

14. Unified Client Server Infrastructure Rich Platform Easy Migration and Manageability 14

15. DEMO Unified Client 15

16. DEMO Unified Client 16

17. Unified Client Server Infrastructure Rich Platform Easy Migration and Manageability 23

18. Server Collocation 24

19. Server Collocation 25

20. Server Infrastructure and Manageability 26

21. Lync Pool A Lync Pool B Dependent Lync Pool XCCOS over SIP Enterprise Edition (EE) topology Registration Session Multiple Lync pools Initiation Protocol (SIP) One or more Persistent Chat pools – Each with up to four active Chat communication (XCCOS over SIP) Persistent Chat servers supporting 80K concurrent endpoints Servers can be virtualized Recommended standalone database for persistent chat content and compliance database L SQL mirroring for database high availability Lync 2013 Client Stretched pool for disaster recovery, with SQL log shipping Persistent Chat Pool

22. Persistent Chat Store Persistent Room Chat File Management Upload/ Web Persistent Chat Download Compliance Store Component Persistent Chat Service Channel Service Compliance Service Lync FE Compliance File Store Persistent Chat Service Role File Store

23. DEMO Server Infrastructure and Manageability 31

24. Unified Client Server Infrastructure Rich Platform Easy Migration and Manageability 32

25. Rich Platform 33

26. Rich Platform 34

27. Unified Client Server Infrastructure Rich Platform Easy Migration and Manageability 35

28. Easy Migration 36

30. Persistent Chat Configuration Policies Categories Rooms Addins

32. Three key items to manage 40

33. Category Category A B Allowed Allowed Members Members Room 1 Room 2 Room 3 Room 4 Allowed Allowed Allowed Allowed Members Members Members Members

34. 42

35. 45

37. Licensing

39. Standard CAL Enterprise CAL Plus CAL IM/Presence/P2P “Conferencing” “Voice” Persistent Chat 49

Editor's Notes

#5: Lync is design tocommunicatebetween 2 persons: I’mlookingfor person X, is he availableandcan I call him? Conferencing allowsyoutoorganize/schedule meetings betweenpeople. All these modalities are ad-hoc or plannedand the conversation is goneafter finishing.Lync Persistent Chat has a different approach: itallowsgroups of peopletoconnectaround a subject and these chat channels are alwaysavailable (persistent).
#6: Lync/UC is designedtobebuildaroundpeopleandallowthemtoconnectthroughvoice, video, chat or email.Persistent Chat is buildtobe the centralcommunicationchannelregarding a specific topic/subject/project. It also has ethicalboundaries, allowingorganizationsto limit the number of users that have access or are aware of a specific persistent chat.
#7: Since Lync is buildaroundpeople, the communication is set up throughtheir personal clients (Lync, Outlook). The conversationhistory (email, chats) is spread accrossallthose users mailboxes.Persistent chat stores content/communicationaround a specific subject in a centrallocation. This has multiple benefits:Bettermanageabilityregarding dataEasy tofind informationBeingabletoaddsomeoneduring the project. This user wouldbeableto review past communicationandbeaware of it’scurrent state
#8: Contact Centers: ifyou have a contact center accross the globe with 24/7 availability, persistent chat wouldcentralizecommunicationbetween engineers, organizedby topics.Agentsregarding subject can check availability regarding subject/topic bylooking in the channel.Support agentstaking over shiftswould have the possiblityto search through the conversationhistoryBanking: ethicalwalls are very, very important in banking environments. Persistent Chat allowsyoutocreatecommunicationchannelsandisolatethiscommunicationto a specificnumber of users, securing the communicationchannelwhileallowing the members tocommunicateeasily
#9: In thissection we will talk about Persistent Chat History
#12: In thissection wewill talk about the new Lync 2013 features for Persistent Chat
#13: Unified Client: persistent client integrated in Lync clientServer Infra & Managebility: Persistent Chat is now a good citizen in the Lync world with integration in topology builder, control panel and deployment wizardRich platform: enhanced SDK for integration with LOB apps and room content pluginsEasy migration: easily migrate from previous versions
#15: .
#19: Unified Client: persistent client integrated in Lync clientServer Infra & Managebility: Persistent Chat is now a good citizen in the Lync world with integration in topology builder, control panel and deployment wizardRich platform: enhanced SDK for integration with LOB apps and room content pluginsEasy migration: easily migrate from previous versions
#27: DEMO: Deployment: create pool in topology builder and explain integrated Lync deployment processShow Control Panel IntegrationShow Lync PowershellcmdletsShow Lync Room Administrat
#28: Unified Client: persistent client integrated in Lync clientServer Infra & Managebility: Persistent Chat is now a good citizen in the Lync world with integration in topology builder, control panel and deployment wizardRich platform: enhanced SDK for integration with LOB apps and room content pluginsEasy migration: easily migrate from previous versions
#29: DEMO: Deployment: create pool in topology builder and explain integrated Lync deployment processShow Control Panel IntegrationShow Lync PowershellcmdletsShow Lync Room Administrat
#30: DEMO: Deployment: create pool in topology builder and explain integrated Lync deployment processShow Control Panel IntegrationShow Lync PowershellcmdletsShow Lync Room Administrat
#31: Unified Client: persistent client integrated in Lync clientServer Infra & Managebility: Persistent Chat is now a good citizen in the Lync world with integration in topology builder, control panel and deployment wizardRich platform: enhanced SDK for integration with LOB apps and room content pluginsEasy migration: easily migrate from previous versions
#36: Slide Objective: Notes:Deeply nested hierarchy of categories  Simplified single level of categoriesHard to understand scopes and effective rights  Simple definition of scopes comprising both allow lists and deny listsComplex inheritance of categories and room properties  Simplification of category and room properties and inheritance Persistent chat administration via a RBAC roleNo user administrators in, unified with LyncDiscussion Points:Does the new administration model and Allowed Members Allow/Deny access control lists (ACLs) allow you to model deny lists effectively?How many categories do you create today?How often do these categories change?
#39: Slide Objective: Notes:Members, ChatRoomManagers,Presenters all must be in the Allowed Members on the categoryRoom creator must be in the Allowed Creators on the categoryNote: No inheritance – member list must be explicitly setFileUpload, ChatHistory – now managed on a CategoryInvitations are not sent for Open Rooms. Managers can change everything except the category.