One LMS; four on-brand portals with glh Hotels and Totara LMS
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glh Hotels needed a new training solution to train their 2,000 dispersed staff across multiple brands and job roles. Their existing classroom-based training was logistically challenging and did not reflect their modern guest experience. They implemented a Totara LMS with branded portals to host e-learning and staff information in a learner-friendly, mobile-accessible platform. In the first six months, over 18,500 courses were completed and e-learning saw stronger adoption than classroom training. glh Hotels is now using Totara to support inductions and new internal certifications.
One LMS; four on-brand portals with glh Hotels and Totara LMS
- 1. Meredith Henson, Solutions Manager glh Hotels One LMS: Four on-brand Totara portals
- 2. Who are glh Hotels? ● Parent company to 5 leading brands ● Guest-centred, customer hospitality at the heart of the organisation ● 2,000 staff across the UK ● Significant recent investment in systems and process to empower staff to provide the ultimate guest experience
- 3. Existing training ● Classroom-based, taking front-line staff from their duties, potentially affecting guest experience ● Did not mirror glh’s modern, cutting-edge guest experience
- 4. Training challenges How do you train and develop 2,000 staff that are: ● Nationally dispersed ● Doing different jobs ● Working at varied skill levels …with just face-to-face training?
- 5. Why Totara LMS? glh wanted to deliver their ‘one source of truth’ via a platform. It needed to: ● Host e-learning and become the go-to destination for staff information ● Provide mobile/BYOD access ● Be customisable in terms of UI ● Be learner friendly ● Responsively designed
- 6. Why Mind Click “Why we chose them is the personal service we received throughout the initial sales process and the ongoing sense of continuity since. That doesn’t happen with suppliers very often these days. They know what we want to achieve and are always ready and able to help us achieve them.” - Sarah Beal, Head of Resourcing and Talent
- 7. The Solution
- 8. Login page
- 9. Examples of branded portals
- 11. Performance Management ● Manage staff development journeys all in one place ● Provide a place for staff and managers to review performance against previous years’ objectives and work on personal goals ● These are all tied into glh’s new online learning options hosted on Totara
- 12. Impact so far In the first six months after launch: ● Over 18,500 e-learning courses were completed ● E-learning now has a stronger presence in the business compared to F2F training ● Learners love it
- 13. What’s next ● glh Hotels working on using Totara to support their induction process ● They are also exploring the Open Badges functionality to support new internal certifications, providing formal recognition for staff training
- 14. Thank you! Come talk to us on Stand B17