Non verbal communication
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This document discusses nonverbal communication (NVC), which includes body motions, vocal qualities, personal space management, and self-presentation. It notes that over 90% of communication is nonverbal. Body motions include eye contact, facial expressions, gestures, and posture. Vocal qualities include pitch, volume, rate, and quality. Self-presentation involves clothing, grooming, touch, and time management. Personal space or proxemics refers to the distances people maintain between themselves and others in social interactions. The document provides examples and cultural differences for many nonverbal communication channels.
Non verbal communication
- 1. Nature, types and importance
- 2. What is NVC All human communication events that are unwritten and unspoken Bodily actions and vocal qualities that usually accompany a verbal message
- 3. According to some experts, more than 90% of our communication is non-verbal
- 4. Types • Body motions ( Kinesics) Eye contact Facial expressions Gestures Posture • Vocal qualities (Paralanguage) Pitch Volume Rate quality • Management of personal space ( Proxemics) • Self presentation Clothing and personal grooming Touch Management of time
- 5. Body Motions Every behaviour sends a message even if we don’t use words. The eyes, face, and body can convey a world of meaning without a single syllable being spoken.
- 6. Body Motions 1. Eye Contact Eye contact is the invitation to communicate! Eyes are the windows to the soul How and how much we look at the other person conveys many meanings
- 7. • Most of us cannot look another person straight in the eye and lie. • Sustained eye contact shows admiration and trust • Brief eye contact signals fear and stress. • Good eye contact shows that you are paying attention, showing respect, responding favorably and so on.
- 8. Body Motions 2. Facial Expressions Face can display over 10,000 expressions! Most of us are unable to control our facial expressions
- 11. Body Motions 3. Gestures The movement of our hands, arms and fingers They often accompany some words and can be used alone as well
- 13. Body Motions 4. Posture The position and movement of your body Changes in posture can also communicate! Suddenly sitting upright and leaning forward shows ATTENTION
- 14. Standing up may signal ‘I am done now’ Turning one’s back to someone means’redirection of attention from that person’
- 15. Body Motions Gender variations in body motions • Women tend to have more frequent eye contact and hold it longer • Women tend to smile more, but their smiles are harder to interpret • Differences in gestures are most profound • Women are better at decoding nonverbal messages
- 16. Allan Pease on body language in politics • http://www.youtube.com/watch?v=JTTl_y85w Gw&feature=related
- 17. Paralanguage Pitch: The highness or lowness of vocal tone People raise or lower their pitch to ask questions or to emphasize etc.
- 18. Paralanguage Volume: The loudness or softness of tome
- 19. Paralanguage Rate : The speed at which a person speaks Quality : The sound of a person’s voice
- 20. Self-Presentation Choice of clothing Personal grooming Poise and self-confidence Our use of touching The way we treat time
- 21. Self-Presentation Whether you intend to communicate or not, the way you present yourself SENDS a message about you
- 22. Self-Presentation Clothes: Your dress sends a silent message to others! It tells people how fashionable you are, or how conservative or rebellious and so on Tattoos, hairstyles and hair colors: Glasses:
- 23. Self-Presentation • Touch: How we touch can communicate our power, our understanding and our feelings We shake hands to be polite and sociable We pat on the back for encouragement We hug to show love
- 24. Self-Presentation • Touch is used: • To persuade or influence other people • To gain control or attention • To greet • To show affection • To show support, appreciation and physical attraction
- 25. Self-Presentation • Touch: People differ in their touching behavior and their reactions to touch! Americans are noncontact oriented while Arabs, Indians and Pakistanis are contact oriented
- 26. Self-Presentation • Management of time: The study of how humans communicate through the use of their time is called Chronemics • At what time in the evening is it too late to call someone? • How many days in advance can a meeting be arranged? • How quickly do you expect a reply to an e-mail?
- 27. Self-Presentation Time: Conception of what is ‘late’ and what is ‘early’ differs from culture to culture Americans tend to be busy people, and like to do things on their proper time; they are more punctual than people from Latin America, Arab or Southeast Asia
- 28. Proxemics The study of how humans communicate through their use of space Everybody has his/her own territory or personal bubble around them
- 29. Proxemics • Have you ever been speaking with someone and became uncomfortable because the other person was standing too close to you? • In an almost empty movie theatre, will you sit very next to a stranger, or leave a few seats empty? • Do you like to mark your territory, e.g. a particular seat in the classroom, by putting your bag or coat on it?
- 30. Proxemics Four types of distances between people Intimate distance: Upto 18 inches Appropriate for close friends and family Improper for public places
- 31. Proxemics Personal distance From 1.5 to 4 feet A small area or bubble that we make around ourselves For casual talk Also for close relationships Appropriate for public places
- 32. Proxemics Social distance From 4 to 12 feet For impersonal interaction like job interviews Most official interaction takes place at this distance
- 33. Proxemics Public distance 12 feet or more Louder voice and more formal language Usually used in public speaking situations
- 34. Home Assignment Watch this video from the History Channel
- 35. http://www.youtube.com/watch?v=AQENwD- QlRA&feature=related Prepare a brief presentation based on the information in the video