CURRICULUM_VITA1[1]
- 1. CURRICULUM VITAE THABISO FREEMAN MOLELEKWA P O Box 25723 Gaborone Botswana [email protected] +267 74092489 72609408 Birth Date:23-01-1989 Birth Place: Gaborone Nationality: Motswana Visa Status: Languages: English & Setswana EDUCATION BACKGROUND PRIMANRY SCHOOL JUNIOUR SHOOL SENIOR SCHOOL MAISANTWA P SCHOOL BOKAMOSO J SCHOOL ST JOSEPH COLLEGE 2002 2007 2007 B C 32
- 2. WORK EXPERIENCE COMPANY: Petrus Investments TITLE: Same Skilled Electrical Supervisor: 2011-03-25 to2011-09-05 RESPONSIBILITIES: Plan and supervise the work of electricians Plan and estimate electrical jobs Maintain records on electrical jobs and assign to appropriate personnel. Assist in coordinating job assignments with the other trades, e.g., plumbers, carpenters, etc. Advise coordinator and assistant director of technical problems concerned with installation, modification and repair of electrical assignments Recommend procedure revisions when necessary to fully utilize assigned personnel and equipment. Inspect work to ensure compliance with standard procedures and electrical assignments. Examine electrical services for proper working procedures COMPANY: YAMADA LUBRICATIONS BOTSWANA TITLE: Lubricating Technician: 2012-02-01 to 2012:09-01 RESPONSIBILITIES: Installing greasepumps on mining machines Servicing greasepumps Making sureall machines had grease Making daily reports on greasing systems COMPANY: OSEG GROUP TITLE: Call center Agent: (2013-12-23 to 2014-03-01) RESPONSIBILITIES: Answering calls on daily basis Handle customer enquiries telephonically Research required information using available resource Manage and resolve customer complaints Provide customer with product and services information
- 3. Enter new customer information into the system also update existing information. Identify and escalate priority issues Follow up customer calls and queries where necessary COMPANY: OSEG GROUP (ORANGE BOTSWANA OUTSOURCER) TITLE: Supervisor: (2014-03-01 to Date) RESPONSIBILITIES: Provide daily reports on shift performance Manage by walking around. Be visible to answer questions. Manage a team of call center agents. Be available to affect the entirety of the team's operations Take calls that your agents can't handle and be available when an agent appears to need assistance. Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc Motivate and encourage agents through positive communication and feedback Review the past week's performance, including statistics, results and expected Target Keep track of attendance, daily statistics, paid time off, sick leave Create and maintain files on each agent as they relate to attendance, production, and reviews. Present to the Project Manager at the conclusion of each week a breakdown of the past week's monitoring checklists and a written performance summary of the team COMPETENCES Computer skills(Microsoft Word, Excel, Power Point,) Communication skills. SUPERVISORY SKILLS. Stress management Problem solving Technical Acumen
- 4. REFEREES OSEG GROUP OMPHILE MOROBE (Manager) CONTACT:+267 72988145 EMAIL: [email protected]