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Documentation Structure Example

This document discusses documentation structure and standards for ETS's quality management system roadmap workshop. It recommends high standardization for procedures and process maps, which should use templates and intelligent numbering schemes. Work instructions can be more tailored but still standardized if interdepartmental. Records standardization depends on whether they are interdepartmental or intradepartmental. The document raises questions about standardizing procedures, process maps, and work instructions across departments.

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fnaik
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© Attribution Non-Commercial (BY-NC)
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508 views

Documentation Structure Example

This document discusses documentation structure and standards for ETS's quality management system roadmap workshop. It recommends high standardization for procedures and process maps, which should use templates and intelligent numbering schemes. Work instructions can be more tailored but still standardized if interdepartmental. Records standardization depends on whether they are interdepartmental or intradepartmental. The document raises questions about standardizing procedures, process maps, and work instructions across departments.

Uploaded by

fnaik
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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ETS QMS Roadmap Workshop

Documentation Structure and Standards

What is controlled, from a


policy level: QMS scope &
description, Quality Policy &
High
Qualit Objectives
y
Manua What happens step by
Standardization
Detail & Specificity

l step: Procedures,
Procedures Process maps and detail
&
Processes
How to perform a
task: job aids,
checklists, forms, scripts
Work Instructions
Evidence of
activities done/
High results
Records achieved: e.g.,
Training records
ETS QMS Roadmap Workshop

Documentation Standardization
• Procedures - High • Work Instructions - Med
– Interdepartmental – Standardized if interdepartmental
– Templates – Tailored if intradepartmental
– Intelligent numbering – Templates
schemes – Job duties (e.g., Operator
– Content instructions, scripts, job aids,
– Version identification system instructions, checklists,
– May include process map forms, etc.)
– Text &/or graphics
• Process Maps - High • Records - Med to Low
– Swim lane vs. activity flow • Standardized if interdepartmental
– Graphics style and icons
(e.g., training records, safety
– Numbering schemes
records)
– Level of detail (outputs, info • Tailored if intradepartmental
flow media, systems, "out (e.g., project records, work group
of org" detail, activity (call center) production records)
descriptions, etc.)
Documentation Questions

Documentation Standardization Questions


Over and above the normal decisions on structure and
standardization, the following issues around existing
documentation need to be addressed:

• Interdepartmental Procedures vs SOPs


• Level of Process Control Procedures
• Association of procedures and process maps
• Association of process maps and SOPs

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