Ethics in Information

Technology

Chapter 2
Ethics for IT Workers and IT Users

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 Objectives

• As you read this chapter, consider the following

questions:
– What key characteristics distinguish a professional
from other kinds of workers, and is an IT worker
considered a professional?
– What factors are transforming the professional
services industry?
– What relationships must an IT worker manage, and
what key ethical issues can arise in each?

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 Objectives (cont’d.)
– How do codes of ethics, professional organizations,
certification, and licensing affect the ethical behavior
of IT professionals?
– What is meant by compliance, and how does it help
promote the right behaviors and discourage
undesirable ones?

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 IT Professionals

• Profession is a calling that requires:

– Specialized knowledge
– Long and intensive academic preparation
• Professionals:
– Require advanced training and experience
– Must exercise discretion and judgment in their work
– Their work cannot be standardized
– Contribute to society, participate in lifelong training,
assist other professionals
– Carry special rights and responsibilities

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 Are IT Workers Professionals?

• Partial list of IT specialists

– Programmers
– Systems analysts
– Software engineers
– Database administrators
– Local area network (LAN) administrators
– Chief information officers (CIOs)

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 The Changing Professional Services
Industry
• IT workers are considered part of the professional
services industry
• Seven forces are changing professional services
– Client sophistication (able to drive hard bargains)
– Governance (due to major scandals)
– Connectivity (instant communications)
– Transparency (view work-in-progress in real-time)
– Modularization (able to outsource modules)
– Globalization (worldwide sourcing)
– Commoditization (for low-end services)

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 Professional Relationships That Must
Be Managed
• IT workers involved in relationships with:
– Employers
– Clients
– Suppliers
– Other professionals
– IT users
– Society at large

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 Relationships Between
IT Workers and Employers
• IT workers agree on many aspects of work
relationship before workers accept job offer
• Other aspects of work relationship defined in
company’s policy and procedure manual or code of
conduct
• Some aspects develop over time
• As steward of organization’s IT resources, IT
workers must set an example and enforce policies
regarding the ethical use of IT in:

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 Relationships Between
IT Workers and Employers
• Software piracy
– Act of illegally making copies of software or enabling
access to software to which they are not entitled
– Area in which IT workers can be tempted to violate laws
and policies
– The Business Software Alliance (BSA) is a trade group
representing the world’s largest software and hardware
manufacturers; mission is to stop the unauthorized
copying of software
– Thousands of cases prosecuted each year

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 Relationships Between
IT Workers and Employers (cont’d.)
• IT workers must set an example and enforce
policies regarding the ethical use of IT in: (cont’d.)
– Trade secrets
• Business information generally unknown to public
• Company takes actions to keep confidential
• Require cost or effort to develop
• Have some degree of uniqueness or novelty
– Whistle-blowing
• Employee attracts attention to a negligent, illegal,
unethical, abusive, or dangerous act that threatens
the public interest

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 Relationships Between
IT Workers and Clients
• IT worker provides:
– Hardware, software, or services at a certain cost and
within a given time frame
• Client provides:
– Compensation
– Access to key contacts
– Work space
• Relationship is usually documented in contractual
terms

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 Relationships Between
IT Workers and Clients (cont’d.)
• Client makes decisions about a project based on
information, alternatives, and recommendations
provided by the IT worker
• Client trusts IT worker to act in client’s best interests
• IT worker trusts that client will provide relevant
information, listen to and understand what the IT
worker says, ask questions to understand impact of
key decisions, and use the information to make wise
choices

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 Relationships Between
IT Workers and Clients (cont’d.)
• Ethical problems arise if a company recommends its
own products and services to remedy problems they
have detected
– Creates a conflict of interest
• Problems arise during a project if IT workers are
unable to provide full and accurate reporting of a
project’s status
– Finger pointing and heated discussions can ensue

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 Relationships Between
IT Workers and Clients (cont’d.)
• Fraud
– Crime of obtaining goods, services, or property
through deception or trickery
• Misrepresentation
– Misstatement or incomplete statement of material fact
– If misrepresentation causes a party to enter into a
contract, that party may have the right to cancel
contract or seek reimbursement for damages

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 Relationships Between
IT Workers and Clients (cont’d.)
• Breach of contract
– One party fails to meet the terms of a contract
– When there is material breach of contract:
• The non-breaching party may rescind the contract,
seek restitution of any compensation paid to the
breaching party, and be discharged from any
further performance under the contract
• IT projects are joint efforts in which vendors and
customers work together
– When there are problems, it is difficult to assign who
is at fault

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 Relationships Between
IT Workers and Suppliers
• Develop good working relationships with suppliers:
– To encourage flow of useful information and ideas to
develop innovative and cost-effective ways of using
the supplier in ways that the IT worker may not have
considered
– By dealing fairly with them
– By not making unreasonable demands

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 Relationships Between
IT Workers and Suppliers (cont’d.)
• Bribery
– Providing money, property, or favors to obtain a
business advantage
– U.S. Foreign Corrupt Practices Act (FCPA): crime to
bribe a foreign official, a foreign political party official,
or a candidate for foreign political office
– At what point does a gift become a bribe?
– No gift should be hidden
– Perceptions of donor and recipient can differ
– United Nations Convention Against Corruption is a
global treaty to fight bribery and corruption

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 Relationships Between
IT Workers and Suppliers (cont’d.)

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 Relationships Between
IT Workers and Other Professionals
• Professionals feel a degree of loyalty to other
members of their profession
• Professionals owe each other adherence to their
profession’s code of conduct
• Ethical problems among the IT profession
– Résumé inflation on 30% of U.S. job applications
– Inappropriate sharing of corporate information
• Information might be sold intentionally or shared
informally with those who have no need to know

Ethics in Information Technology, Fourth Edition 19

 Relationships Between
IT Workers and IT Users
• IT user: person using a hardware or software
product
• IT workers’ duties
– Understand users’ needs and capabilities
– Deliver products and services that meet those needs
– Establish environment that supports ethical behavior:
• To discourages software piracy
• To minimize inappropriate use of corporate
computing resources
• To avoid inappropriate sharing of information

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 Relationships Between
IT Workers and Society
• Society expects members of a profession:
– To provide significant benefits
– To not cause harm through their actions
• Actions of an IT worker can affect society
• Professional organizations provide codes of ethics
to guide IT workers’ actions

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 Professional Codes of Ethics

• State the principles and core values that are

essential to the work of an occupational group
• Most codes of ethics include:
– What the organization aspires to become
– Rules and principles by which members of the
organization are expected to abide
• Many codes also include commitment to continuing
education for those who practice the profession

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 Certification

• Indicates that a professional possesses a particular

set of skills, knowledge, or abilities in the opinion of
the certifying organization
• Can also apply to products
• Generally voluntary
• May or may not require adherence to a code of
ethics
• Employers view as benchmark of knowledge
• Opinions are divided on value of certification

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 Certification (cont’d.)

• Vendor certifications
– Some certifications substantially improve IT workers’
salaries and career prospects
– Relevant for narrowly defined roles or certain aspects
of broader roles
– Require passing a written exam, or in some cases, a
hands-on lab to demonstrate skills and knowledge
– Can take years to obtain necessary experience
– Training can be expensive

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 Certification (cont’d.)

• Industry association certifications

– Require a higher level of experience and a broader
perspective than vendor certifications
– Must sit for and pass written exam
– May need to pay annual renewal fee, earn continuing
education credits, and/or pass renewal test
– Lag in developing tests that cover new technologies
– Are moving from purely technical content to a broader
mix of technical, business, and behavioral
competencies

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 Government Licensing

• License is a government-issued permission to

engage in an activity or operate a business
• Generally administered at the state level in the
United States
• Often requires that recipient pass a test
• Some professionals must be licensed – doctors,
lawyers, CPAs, medical and day care providers,
engineers
• One goal: protect public safety

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 Government Licensing (cont’d.)

• Case for licensing IT workers

– Encourages following highest standards of profession
– Encourages practicing a code of ethics
– Violators would be punished
• Without licensing, there are no requirements for
heightened care and no concept of professional
malpractice

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 Government Licensing (cont’d.)

• Issues associated with government licensing of IT

workers
– There are few licensing programs for IT professionals
• No universally accepted core body of knowledge
• Unclear who should manage content and
administration of licensing exams
• No administrative body to accredit professional
education programs
• No administrative body to assess and ensure
competence of individual workers

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 IT Professional Malpractice

• Negligence: not doing something that a reasonable

person would do, or doing something that a
reasonable person would not do
• Duty of care: obligation to protect people against
any unreasonable harm or risk
– Reasonable person standard
– Reasonable professional standard
• Professional malpractice: professionals who breach
the duty of care are liable for injuries that their
negligence causes

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 IT Users

• Employees’ ethical use of IT is an area of growing

concern because of increased access to:
– Personal computers
– Corporate information systems and data
– The Internet

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 Common Ethical Issues for IT Users

• Software piracy
• Inappropriate use of computing resources
– Erodes productivity and wastes time
– Could lead to lawsuits
• Inappropriate sharing of information, including:
– Every organization stores vast amounts of private or
confidential data
• Private data (employees and customers)
• Confidential information (company and operations)

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 Supporting the Ethical Practices of
IT Users
• Policies that protect against abuses:
– Set forth general rights and responsibilities of users
– Create boundaries of acceptable behavior
– Enable management to punish violators
• Policy components include:
– Establishing guidelines for use of company software
– Defining appropriate use of IT resources
– Structuring information systems to protect data and
information
– Installing and maintaining a corporate firewall

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