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Server Edition Web Control

Web Control for Server Edition

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58 views

Server Edition Web Control

Web Control for Server Edition

Uploaded by

Lemuel Gallego

We take content rights seriously. If you suspect this is your content, claim it here.

Available Formats

Download as PDF, TXT or read online on Scribd

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IP Office Platform 9.

1
Using the Avaya IP Office Platform
Server Edition Web Control Menus

15-601011 Issue 10ab - (19 January 2016)

Notice
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means a single stand-alone computing device. Server means a Designated Processor that hosts a software application to be accessed by
multiple users.

License type(s)
Designated System(s) License (DS). End User may install and use each copy of the Software only on a number of Designated Processors up
to the number indicated in the order. Avaya may require the Designated Processor(s) to be identified in the order by type, serial number,
feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya
specifically for this purpose.

Concurrent User License (CU). End User may install and use the Software on multiple Designated Processors or one or more Servers, so long
as only the licensed number of Units are accessing and using the Software at any given time. A Unit means the unit on which Avaya, at its
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name of a person or corporate function (e.g., webmaster or helpdesk), or a directory entry in the administrative database utilized by the
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the Servers on which the Software is installed communicates with no more than a single instance of the same database.

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provided that the performance capacity of the Server(s) does not exceed the performance capacity specified for the Software. End User may
not reinstall or operate the Software on Server(s) with a larger performance capacity without Avayas prior consent and payment of an upgrade
fee.

Using the Avaya IP Office Platform Server Edition Web Control Menus Page 2
IP Office Platform 9.1 15-601011 Issue 10ab (19 January 2016)
Named User License (NU). You may: (i) install and use the Software on a single Designated Processor or Server per authorized Named User
(defined below); or (ii) install and use the Software on a Server so long as only authorized Named Users access and use the Software. Named
User, means a user or device that has been expressly authorized by Avaya to access and use the Software. At Avayas sole discretion, a
Named User may be, without limitation, designated by name, corporate function (e.g., webmaster or helpdesk), an e-mail or voice mail
account in the name of a person or corporate function, or a directory entry in the administrative database utilized by the Software that permits
one user to interface with the Software.

Shrinkwrap License (SR). You may install and use the Software in accordance with the terms and conditions of the applicable license
agreements, such as shrinkwrap or clickthrough license accompanying or applicable to the Software (Shrinkwrap License).

Heritage Nortel Software

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in December 2009. The Heritage Nortel Software currently available for license from Avaya is the software contained within the list of Heritage
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Virtualization
Each vAppliance will have its own ordering code. Note that each instance of a vAppliance must be separately ordered. If the end user
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Third Party Components.

Note to Service Provider

The Product may use Third Party Components that have Third Party Terms that do not allow hosting and may need to be independently
licensed for such purpose.

Preventing Toll Fraud

Toll Fraud is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of Toll Fraud
associated with your system and that, if Toll Fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya Toll Fraud intervention

If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support, call Technical Service Center Toll
Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. For additional support telephone numbers, see the Avaya
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All non-Avaya trademarks are the property of their respective owners. Linux is the registered trademark of Linus Torvalds in the U.S. and
other countries.

Using the Avaya IP Office Platform Server Edition Web Control Menus Page 3
IP Office Platform 9.1 15-601011 Issue 10ab (19 January 2016)
Downloading Documentation
For the most current versions of Documentation, see the Avaya Support website: http://support.avaya.com.

Contact Avaya Support

See the Avaya Support website: http://support.avaya.com for product notices and articles, or to report a problem with your Avaya product. For
a list of support telephone numbers and contact addresses, go to the Avaya Support website: http://support.avaya.com, scroll to the bottom of
the page, and select Contact Avaya Support.

Using the Avaya IP Office Platform Server Edition Web Control Menus Page 4
IP Office Platform 9.1 15-601011 Issue 10ab (19 January 2016)
Contents
5.4.3 Certificates
............................................................................ 55
Contents 5.4.4 Web
............................................................................
5.4.5 Backup
Control
............................................................................
and Restore
55
55
1. Overview 5.4.6 Voicemail
............................................................................
Settings 56
1.1 Using Linux..................................................................... 11 5.4.7 Contact
............................................................................
Recorder Settings 56
1.2 Additional Documentation
..................................................................... 11 5.4.8 ASG
............................................................................
Settings 56
1.3 Network Configuration
.....................................................................
Limitations 12 5.4.9 ............................................................................
Watchdog 57
1.4 Voicemail Pro
.....................................................................
Features 12 5.4.10............................................................................
one-X Portal Settings 57
1.5 Supported .....................................................................
Web Browsers 12 5.4.11............................................................................
Set Login Banner 57
1.6 Password Authentication
.....................................................................
(Referred Authentication) 12 5.5 Settings: System
..................................................................... 58
5.5.1 Network
............................................................................ 58
2. Voicemail Pro Configuration 5.5.2 Avaya
............................................................................
IP Office LAN Settings 59
2.1 Windows to.....................................................................
Linux Voicemail Transfer 16 5.5.3 Date
............................................................................
and Time 60
5.5.4 Authentication
............................................................................ 60
3. Server Maintenance
5.5.5 Increase
............................................................................
Root Partition 60
3.1 Logging In ..................................................................... 19
5.5.6 HTTP
............................................................................
Server 61
3.2 Logging Into .....................................................................
Web Control Directly 21
5.5.7 Change
............................................................................
Root Password 61
3.3 Changing the .....................................................................
IP Address Settings 22
5.5.8 Change
............................................................................
Local Linux Account Password 61
3.4 Starting/Stopping
.....................................................................
Application Services 23
5.5.9 Password
............................................................................
Rules Settings 61
3.4.1 Starting
............................................................................
a Service 23
5.5.10............................................................................
System Identification 61
3.4.2 Stopping
............................................................................
a Service 23
5.5.11............................................................................
Firewall 62
3.4.3 Setting
............................................................................
a Service to Auto Start 23
5.5.12............................................................................
Additional Hardware 62
3.5 Changing the .....................................................................
Linux Passwords 23
5.6 VNC ..................................................................... 63
3.6 Shutting Down .....................................................................
the Server 24
5.7 App Center..................................................................... 65
3.7 Rebooting .....................................................................
the Server 24
3.8 Date and Time .....................................................................
Settings 25 6. Document History
3.9 Creating Administrator
.....................................................................
Accounts 26 Index ...............................................................................71
3.10 Setting the .....................................................................
Menu Inactivity Timeout 26
3.11 Upgrading.....................................................................
Applications 27
3.11.1............................................................................
Loading Application Files onto the Server 27
3.11.2............................................................................
Upgrading Application Files 28
3.11.3............................................................................
Upgrading Using USB 29
3.12 Uninstalling .....................................................................
an Application 32
3.13 Setting Up.....................................................................
File Repositories 33
3.13.1............................................................................
Source Files 33
3.13.2............................................................................
Setting the Repository Locations 33
3.13.3............................................................................
Uploading Local Files 34
3.13.4............................................................................
Creating Remote Software Repositories 35
3.14 Using VNC ..................................................................... 36
3.14.1............................................................................
Starting the VNC Service 36
3.14.2............................................................................
Viewing the Desktop Via VNC 36
3.14.3............................................................................
Stopping the VNC Service 36
3.15 Downloading .....................................................................
Log Files 37

4. Web Manager
4.1 Logging In .....................................................................
to Web Manager 41

5. Web Control/Platform View Menus

5.1 System ..................................................................... 45
5.2 Logs ..................................................................... 47
5.2.1 Debug
............................................................................
Logs 48
5.2.2 Syslog
............................................................................
Event Viewer 49
5.2.3 Download
............................................................................ 49
5.3 Updates ..................................................................... 50
5.3.1 Services
............................................................................ 51
5.3.2 System
............................................................................ 52
5.4 Settings: General
..................................................................... 53
5.4.1 Software
............................................................................
Repositories 54
5.4.2 Syslog
............................................................................ 54

Using the Avaya IP Office Platform Server Edition Web Control Menus Page 5
IP Office Platform 9.1 15-601011 Issue 10ab (19 January 2016)
Chapter 1.
Overview

Using the Avaya IP Office Platform Server Edition Web Control Menus Page 7
IP Office Platform 9.1 15-601011 Issue 10ab (19 January 2016)
Overview:

1. Overview
This document provides details on the web control menus for the IP Office Server Edition application. These menus are
accessed using a web browser.

IP Office Server Edition is a networked telephony solution that can consist of multiple servers. Each server can host a
number of different applications depending on the server's role; Server Edition Primary Server, Server Edition Secondary
Server and Server Edition Expansion System (L).

For IP Office Release 9.0, the web control menus are accessible as part of the Web Manager menus. Refer to the IP Office
Web Manager and IP Office Server Edition documentation 11 .

The IP Office Server Edition hosts the following applications:

Linux
This is the base operating system used. However, no specific Linux knowledge is required for installation and
maintenance.

IP Office
This is a media gateway for voice and video calls using IP (H323 and SIP) trunks and telephones. The
application is configured and managed remotely using the IP Office Server Edition Administrator Applications
suite (IP Office Manager, System Status Application, System Monitor).

one-X Portal for IP Office

This is a web browser based application that users can use to control making and answering calls on their
phone. It also provides a range of gadgets for the user to access features such as their directory, call log and
voicemail messages. The one-X Portal for IP Office application is configured and managed remotely using web
browser access. Each user who wants to use one-X Portal for IP Office needs to be licensed.

Voicemail Pro
This is a voicemail server. It provides mailbox services to all users and hunt groups on the IP Office system.
In addition, you can customize it to provide a range of call routing and voicemail services. Maintainers use the
Windows Voicemail Pro client, downloadable from the server, to remotely configure the service. The number
of simultaneous connections to voicemail is licensed.

IP Office Web Manager

You can configure and manage the server via browser access to the Web Manager menus. The menus also
allow the launching of other clients used to configure and monitor the services run by the server. For servers
that are part of a Server Edition network, the browseable menus for all the servers in the network are
aggregated into one set of menus.

Optional Services
The server can include a number of additional services. Click Show optional services to display those
services.

Contact Recorder for IP Office

Contact Recorder for IP Office is used in conjunction with Voicemail Pro for long term storage and
retrieval of call recordings. The recordings are made by Voicemail Pro. Those recordings are then
collected by Contact Recorder for IP Office and stored by it.

Web Collaboration
This service works with one-X Portal for IP Office. It provides users with web collaboration services usable
in parallel with audio conference hosted by the telephone system. In the parallel web collaboration
session, users can share views of their desktop, documents, etc.

Using the Avaya IP Office Platform Server Edition Web Control Menus Page 9
IP Office Platform 9.1 15-601011 Issue 10ab (19 January 2016)
Using the Avaya IP Office Platform Server Edition Web Control Menus Page 10
IP Office Platform 9.1 15-601011 Issue 10ab (19 January 2016)
Overview:

1.1 Using Linux

Though the server uses a Linux based operating system, no knowledge or experience of Linux is required. The IP Office
Server Edition is designed to be configured and maintained remotely using its web browser interface. Other services
running on the server are administered using separate client applications.

No access to the Linux command line is expected. Avaya does not support use of the Linux desktop or command line to
perform actions on the server except where specifically instructed by Avaya.

1.2 Additional Documentation

In addition to reading this manual, you should also have, have read and are familiar with the following manuals before
attempting to install a system.

Related Documents
Deploying IP Office Platform Servers as Virtual Machines
Covers deployment of the Server Edition and Application servers as virtual machines.

Administering Avaya one-X Portal for IP Office Platform

This manual covers the installation and administration menus used for the one-X Portal for IP Office application.
This manual is essential if the one-X Portal for IP Office needs configuring to support multiple IP Office servers in a
Small Community Network.

Administering Avaya IP Office Platform Voicemail Pro

By default the voicemail server provides mailbox services to all users and hunt groups without any configuration.
This manual covers the administration of the voicemail server using the Voicemail Pro client in order to enable
additional features.

Administering Avaya IP Office Platform with Manager

IP Office Manager is the application used to configure IP Office systems and the IP Office service. This manual
details how to use IP Office Manager and the full range of IP Office configuration settings.

Administering Avaya IP Office Platform with Web Manager

This covers the configuration of IP Office systems using the Web Manager menus.

Installing Avaya IP Office Platform Contact Recorder for IP Office

Covers the additional steps required for installation and basic operation of the Contact Recorder for IP Office
application.

Administering Contact Recorder for IP Office

Administration and operation of the optional Contact Recorder for IP Office service.

Using Contact Recorder for IP Office

Covers the use of Contact Recorder for IP Office.

Deploying IP Office Platform Server Edition Solution

This manual covers the installation of Server Edition systems.

Technical Bulletins
Avaya provide a technical bulletin for each releases of IP Office software. The bulletin details changes that may have
occurred too late to be included in this documentation. The bulletins also detail the changes in the software release
compared to previous releases and any specific actions required or restrictions that apply if upgrading from a previous
release.

Avaya Support Web Site - http://support.avaya.com

Avaya IP Office Knowledge Base - http://marketingtools.avaya.com/knowledgebase

Using the Avaya IP Office Platform Server Edition Web Control Menus Page 11
IP Office Platform 9.1 15-601011 Issue 10ab (19 January 2016)
1.3 Network Configuration Limitations
The IP Office control unit has two physical LAN interfaces: LAN1 and LAN2. The ports labeled LAN and WAN respectively.

Scenarios where users of the one-X Portal for IP Office application are accessing it from the IP Office's other LAN should
be avoided for more than 30 users.

They should also be avoided when using NAT on traffic between LAN1 and LAN2. These restrictions apply even for IP
Office system is in a Small Community Network.

1.4 Voicemail Pro Features

Voicemail Pro runs on both Windows and Linux servers. Voicemail Pro running on Linux, such as with the IP Office Server
Edition, does not support the following Voicemail Pro features:

VB Scripting UMS Web Voicemail

3rd Party Database Integration VPNM

1.5 Supported Web Browsers

Avaya supports the following browsers for web access to the server menus:

Microsoft Internet Explorer 10 and 11.

Mozilla Firefox

Google Chrome

Safari

1.6 Password Authentication (Referred Authentication)

The password authentication for access to the services hosted by the server can use either each services' own security
settings or use the security user accounts configured for the IP Office service running on the IP Office Server Edition.
The Enable referred authentication 60 setting controls the method used.

Enabled
With referred authentication enabled, the security settings of the IP Office service running on the IP Office
Server Edition control access to the following other services:

Web control menus

Voicemail Pro admin

one-X Portal for IP Office admin

IP Office Web Manager

Disabled
With referred authentication disabled, each service controls access to itself using its own local account
settings.

For Server Edition and IP Office Application Server servers, referred authentication is supported from IP Office Release
9.0 onwards and is the default on new installations. For the Unified Communications Module it is supported from IP Office
Release 9.1 onwards.

Upgrading
For servers upgraded from pre-IP Office Release 9.0, the default authentication used depends on the status of the web
control Administrator password:

If the Administrator password is still default, the server defaults to Enable referred authentication.

If the Administrator password is not default, the server does not default to Enable referred authentication.

Using the Avaya IP Office Platform Server Edition Web Control Menus Page 12
IP Office Platform 9.1 15-601011 Issue 10ab (19 January 2016)
Chapter 2.
Voicemail Pro Configuration

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IP Office Platform 9.1 15-601011 Issue 10ab (19 January 2016)
2. Voicemail Pro Configuration
By default the Voicemail Pro application automatically provides basic mailbox services for all users and hunt groups in the
IP Office configuration. For installations with just a single IP Office and Voicemail Pro server this normally occurs without
any further configuration.

Details of IP Office and Voicemail Pro configuration are covered by the Voicemail Pro Installation manual and Voicemail
Pro Administration manuals 11 . This section of this manual covers only the minimum steps recommended to ensure that
the voicemail server is operating.

Initial Configuration Summary

a. IP Office Configuration

i. Adding voicemail licenses

b. Voicemail Pro Configuration

i. Install the Voicemail Pro client

ii. Log in to the Voicemail Pro server

iii.Change the voicemail server password

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IP Office Platform 9.1 15-601011 Issue 10ab (19 January 2016)
Voicemail Pro Configuration:

Using the Avaya IP Office Platform Server Edition Web Control Menus Page 15
IP Office Platform 9.1 15-601011 Issue 10ab (19 January 2016)
2.1 Windows to Linux Voicemail Transfer
You can transfer a set of Voicemail Pro backup files from a Windows based voicemail server to a Linux based voicemail
server.

1. On the Windows voicemail server:

a. Using the Voicemail Pro client, perform an immediate backup on the Windows voicemail server, selecting to
backup all types of file.

b. This will create a backup folder, the name of which includes the date and time of the backup and Immediate.
For example VMPro_Backup_26012011124108_Immediate. The default path for such folders is C:
\Program Files\Avaya\IP Office\Voicemail Pro\Backup\Scheduled.

c. Within Windows, locate the folder just created by the backup and copy the folder to the PC with your SSH file
transfer tool.

2. Connect to the server using a SSH File transfer tool.

3. Copy the Windows backup folder into the folder /opt/vmpro/Backup/Scheduled/OtherBackups.

4. Using a web browser, login 21 to the IP Office Server Edition.

5. Select Settings.

6. On the General tab, select the Restore button for the Voicemail service. From the list of available backups,
select the one just copied onto the server.

7. Click OK.

If you do not allow remote SSH access to the server, you can transfer files from the CD/DVD drive. This requires
mounting the contents of the CD or DVD as part of the folder structure.

1. Create a CD or DVD with the Windows backup folder on it.

2. Login on the server as the root user.

3. Enter eject -n.

4. The response will be something like eject: device is '/dev/hda'.

5. Enter mount /dev/hda/mnt/cdrom.

6. The contents of the drive are now accessible as part of the file structure in the folder /mnt/cdrom.

7. Copy the backup folder from /mnt/cdrom to /opt/vmpro/Backup/Scheduled/OtherBackups. For example:

cp -a -f /mnt/cdrom/VMPro_Backup_26012011124108_Immediate /opt/vmpro/Backup/Scheduled/
OtherBackups

8. The backup can now be restored using the web client.

Using the Avaya IP Office Platform Server Edition Web Control Menus Page 16
IP Office Platform 9.1 15-601011 Issue 10ab (19 January 2016)
Chapter 3.
Server Maintenance

Using the Avaya IP Office Platform Server Edition Web Control Menus Page 17
IP Office Platform 9.1 15-601011 Issue 10ab (19 January 2016)
3. Server Maintenance
This section covers basic maintenance tasks for Linux based IP Office server platforms that can be done using the
server's web control menus.

For IP Office Release 9.1, the web control menus (also called "platform view" or "web control panel (WCP)") are a sub-
component of the server's Web Manager 40 menus through which they can be accessed.

Accessing the Web Control Menus 19

Logging in Directly 21

Starting/Stopping Application Services 23

Changing the Linux Passwords 23

Changing the IP Address Settings 22

Server Shutdown 24

Rebooting the Server 24

Date and Time Settings 25

Creating Administrator Accounts 26

Setting the Menu Inactivity Timeout 26

Upgrading an Application 27

Uninstalling an Application 32

Setting Up File Repositories 33

Using VNC 36

Downloading Log Files 37

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IP Office Platform 9.1 15-601011 Issue 10ab (19 January 2016)
Server Maintenance:

3.1 Logging In
You can access the web control/platform view menus for each server platform in a network via IP Office Web Manager.

Avaya supports the following browsers for web access to the server menus:

Microsoft Internet Explorer 10 and 11.

Mozilla Firefox

Google Chrome

Safari

To access Web Manager:

1. Log in to IP Office Web Manager.

a. Enter https:// followed by the server address. Click on the IP Office Web Manager link.

b. Enter the user name and password.

c. If any of the IP Office passwords are default, the server requests you to change those passwords. For a new
server, the passwords are set during ignition. Note that this does not change the Linux root and
Administrator account passwords.

Change Password
This sets the password for the Administrator account of the IP Office service run on the IP Office Server
Edition. With Referred Authentication 12 enabled (the default) this is also the default account used for
Voicemail Pro, one-X Portal for IP Office and Web Manager administrator access.

Change Security Administrator Password

This sets the password for the IP Office security administrator account.

Change System Password

This sets the System password for the IP Office.

2. Click on Solution.

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3. In the displayed list of systems, click on the icon next to the required system and select Platform View.

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Server Maintenance: Logging In

3.2 Logging Into Web Control Directly

Use the following method to login directly to the server's web control menus rather than via the server Web Manager 19
menus. This method of logging may be necessary if the Web Manager service is not running on the server for some
reason.

Avaya supports the following browsers for web access to the server menus:

Microsoft Internet Explorer 10 and 11.

Mozilla Firefox

Google Chrome

Safari

To login to the server web control menus:

1. From a client PC, start the browser. Enter https:// followed by the address of the server and :7071. If the IP
address is unknown, see Viewing the Module IP Address.

If the browser displays a security warning, you may need to load the server's security certificate. See Adding
a Certificate to the Browser.

2. Select the Language required.

3. Enter the name and password for server administration.

4. If the login is successful, the server's System 45 page appears.

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3.3 Changing the IP Address Settings
Using the server's web control menus (also call "platform view"), you can change the server's network settings.

Warning
Changing IP address and other network settings will require you to login again. If the server is using DHCP or is
switched to DHCP, the address obtained for the server appears on the server's command line display.

To change the IP address:

1. Login 19 to the server's web configuration menus.

2. Select Settings.

3. Select System.

4. Set the Network section as required.

Network Interface
This drop down allows selection of network interfaces for which the settings are shown. Within the IP Office
configuration, Eth0 matches LAN1, Eth1 matches LAN2.

Enable Traffic Control

When enabled, the server throttles the rate at which it sends UDP packets from the IP Office service to IP
Office System Monitor. This may be necessary if the IP Office System Monitor traces indicate a high
number of lost packets.

Host Name
Sets the host name that the IP Office Server Edition should use. This setting requires the local network to
support a DNS server. Do not use localhost.

! WARNING
For a virtualized server, shown by the Virtualized value on the System 45 menu, this field is part of the
System Identification (SID) used for licensing. Changing this value also changes the System
Identification and so invalidates any current licenses. If that happens, new licenses need to be obtained
using the new System Identification.

Use DHCP
If selected, the IP address, subnet mask and default gateway information is obtained by the server making
DHCP requests. The related fields are greyed out and cannot be set manually, instead they show the values
obtained in response to the DHCP request.

IP Address
Displays the IP address set for the server. If not using DHCP, you can edit the field to change the setting.

Subnet Mask
Displays the subnet mask applied to the IP address. If not using DHCP, you can edit the field to change the
setting.

Default Gateway
Displays the default gateway settings for routing. If not using DHCP, you can edit the field to change the
setting.

System DNS
Enter the address of the primary DNS server. This option is greyed out if the address of the DNS server is set
to be obtained from the DHCP server (see below).

Automatically obtain DNS from provider

This setting is only used if Use DHCP is also selected. If selected, the server attempts to obtain DNS server
details from the DHCP server.

5. Click Save. The server restarts.

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Server Maintenance: Changing the IP Address Settings

3.4 Starting/Stopping Application Services

You can start and stop each of the application services installed on the server. You can set the services to automatically
restart after a server reboot.

3.4.1 Starting a Service

To start a service:
1. Login 19 to the server's web configuration menus.

2. Select System. The menu lists the services and their status.

3. To start a particular service click on the Start button next to the service. To start all the services that are not
currently running, click on the Start All button.

3.4.2 Stopping a Service

To stop a service:
1. Login 19 to the server's web configuration menus.

2. Select System. The menu lists the services and their status.

3. To start a particular service click on the Stop button next to the service. To stop all the services that are currently
running, click on the Stop All button.

4. The service's status changes to Stopping. If it remains in this state too long, you can force the service to stop by
clicking on Force Stop.

3.4.3 Setting a Service to Auto Start

To set a service to auto start:
1. Login 19 to the server's web configuration menus.

2. Select System. The menu lists the services and their status.

3. Use the Auto Start check box to indicate whether a service should automatically start when the server starts.

3.5 Changing the Linux Passwords

Server installation creates two Linux user accounts; root and Administrator. You set their initial passwords during the
server ignition.

To change the server's Linux account passwords:

1. Login 19 to the server's web configuration menus.

2. Select Settings and click on the System tab.

3. Use the Change root Password section to set the new password for the root account. The new password must
conform to the password rules settings 61 .

4. Use the Change Local Linux Account Password to set the new password for the Administrator account. Note
that this is different from the Administrator account used for access to IP Office services. The new password
must conform to the password rules settings 61 .

5. Click Save.

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3.6 Shutting Down the Server
Use this process when it is necessary to switch off the IP Office Server Edition for any period. Once the process has been
completed, you can switch off power to the server. To restart the server, switch the server power back on.

To shutdown the server:

1. Login 19 to the server's web configuration menus.

2. After logging in, select the System 45 page.

3. Click on Shutdown. The menu prompts you to confirm the action.

4. Click Yes to confirm that you want to proceed with the shutdown.

5. The login page appears again. Do not attempt to login again immediately.

6. After a few minutes, typically no more than 2 minutes, the server shuts down.

7. Switch off power to the server.

3.7 Rebooting the Server

Rebooting the server stops all currently running services and then stops and restarts the server. Only those application
services set to Auto Start 23 automatically restart after the reboot.

To reboot the server:

1. Login 19 to the server's web configuration menus.

2. After logging in, select the System 45 page.

3. Click on Reboot. The menu prompts you to confirm the action.

4. Click Yes to confirm that you want to proceed with the reboot.

5. The login page appears again. Do not attempt to login again immediately.

6. After a few minutes, typically no more than 5 minutes, you should be able to login again.

7. Once logged in, you can manually restart any services required if not set to Auto Start.

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Server Maintenance: Rebooting the Server

3.8 Date and Time Settings

You can change the date and time settings used by the server through the server's web configuration pages. The System
45 menu shows the server's current date and time.

To change the server date and time settings:

1. Login 19 to the server's web configuration menus.

2. Select Settings.

3. Select System.

4. Select the Date Time section.

Date
For a server not using NTP, this field shows the server's current date and allows that to be changed. If using
NTP this field is greyed out. For virtual servers this field is not used. If not using NTP, the virtual server takes
its time from the virtual server host platform.

Time
For a server not using NTP, this field shows the server's current UTC time and allows that to be changed. If
using NTP this field is greyed out. For virtual servers this field is not used. If not using NTP, the virtual server
takes its time from the virtual server host platform.

Timezone
In some instances the time displayed or used by a function needs to be the local time rather than UTC time.
The Timezone field determines the appropriate offset applied to the UTC time above. Note that changing the
timezone can cause a "Session expired" message to appear in the browser in which case you need to login
again.

Enable Network Time Protocol

When selected, the server obtains the current date and time from the NTP servers listed in the NTP Servers
list below. It then uses that date and time and makes regular NTP requests for updates.

NTP Servers
With Enable Network Time Protocol selected, use this field to enter the IP address of an NTP server or
servers to use. Enter each address as a separate line. The network administrator or ISP may have an NTP
server for this purpose. A list of publicly accessible NTP servers is available at http://support.ntp.org/bin/
view/Servers/WebHome. However, it is your responsibility to comply with the usage policy of the chosen
server. Choose several unrelated NTP servers in case one of the servers becomes unreachable or its clock
unreliable. The server uses the responses it receives from each NTP server to determine reliability.

The IP Office system can also use NTP to obtain its system time.

5. Click Save.

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3.9 Creating Administrator Accounts
The IP Office system's security configuration controls access to the web control menus.

Service users can have two levels of web control access. You can combine these to give a user full access:

Web Control Security

Access to the Certificates settings, change root and local administrator password controls and set password
rules settings.

Web Control Administrator

Access to all other settings options. Also allows access to the VNC menu.

To view and adjust rights group settings:

1. Using IP Office Manager, select File | Advanced | Security Settings.

2. Select the IP Office system and click OK.

3. Enter the name and password for access to the IP Office system's security settings.

4. Select Rights Groups.

5. Select the External tab. This tab includes settings for level of web control access allowed to members of the rights
group.

Web Control Security

Access to the Certificates settings, change root and local administrator password controls and set password
rules settings.

Web Control Administrator

Access to all other settings options. Also allows access to the VNC menu.

6. Select a particular rights group in the list to see what level of access the rights group has.

7. If you make any changes, click OK.

8. Click on the icon to save the changes.

To change a service user's rights group memberships:

1. Using IP Office Manager, select File | Advanced | Security Settings.

2. Select the IP Office system and click OK.

3. Enter the name and password for access to the IP Office system's security settings.

4. Select Service Users.

5. Select the service user. The details show the rights group of which that service user is a member.

3.10 Setting the Menu Inactivity Timeout

You can adjust the inactivity time applied to the web control menus.

! Note
Changing this setting will require you to login again.

To change the menu inactivity timeout:

1. Login 19 to the server's web configuration menus.

2. Select Settings.

3. Select General.

4. Select the Web Control section.

Inactivity Timeout
Select the period of inactivity after which the server automatically logs out the web session. Changing this
value requires you to login again. The options are 5 minutes, 10 minutes, 30 minutes and 1 hour.

5. Click Save. The server will advise you that it is restarting the web service and that you will need to login again.

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Server Maintenance: Setting the Menu Inactivity Timeout

3.11 Upgrading Applications

The preferred method for upgrading servers and server applications is to use the Web Manager menus 40 . However, you
can use the previous web control methods for legacy installations.

You can upgrade individual application services without having to reinstall or upgrade the whole server. This is done using
either an .rpm file or a .zip file of multiple .rpm's uploaded to the server (local) or downloaded by the server from an
HTTP folder (remote repository), see File Repositories 33 .

Once an .rpm file or files are available, the IP Office Server Edition web configuration pages will list the available versions
and allow switching between versions or simple upgrading to the latest version.

! Upgrade Warning
Before using any upgrade, refer to the IP Office Technical Bulletin for the IP Office release to confirm that
Avaya supports the upgrade path and for any additional information that may not be in this manual.

! Backup Application Data

In all cases, always backup all application data to a separate location before upgrading. You can do this using
the Web Manager menus.

! Password Change Required after Upgrading to 9.1+

When upgrading from a pre-Release 9.1 system, on first login to Web Manager, the server prompts you to
change the default passwords in the same way as for a new installation. See Logging Into Web Manager 41 .

! Disable one-X Portal for IP Office Logging before upgrading

You must disable one-X Portal for IP Office logging prior to upgrading. If you do not do this, one-X Portal for
IP Office admin is very slow to respond after the upgrade. You can disable one-X Portal for IP Office logging
through the one-X Portal for IP Office administrator menus by setting the Master Logging Level (
Diagnostics | Logging Configuration) to OFF.

The options in this section cover the upgrading of individual components of the operating system and applications
supported by the IP Office Server Edition.

3.11.1 Loading Application Files onto the Server

This method uploads the RPM file for an application onto the server. You can then use the file to update the application.
The alternative is to use files loaded into a remote software repository 35 .

Voicemail Pro
Avaya splits each version of Voicemail Pro into separate RPM files for the server and for each supported
prompt language. Unless advised otherwise, you should copy or upload the full set of files to the file
repository.

To upload application files onto the server:

1. Login 19 to the server's web configuration menus.

2. Select the Settings menu and then the General sub-menu.

3. Select the Local checkbox for Applications.

4. Click on the Browse button and browse to the location of the file 33 that you want to load and select the file. The
File field now lists the file name.

5. Click Add. The server starts uploading the file.

6. Repeat the process for any other files.

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3.11.2 Upgrading Application Files
Where multiple versions of a software component are available on the server, you can use the web menus to update or
change the current version installed.

To upgrade application files:

1. Login 19 to the server's web configuration menus.

2. Select the Updates page.

3. The Services section displays the current version and latest available version of each application service.

Some applications may not support upgrading or downgrading whilst installed. For those applications, the
Change Version and Update buttons remain greyed out even if there are updates available in the
application file repository. You must first use the Uninstall button to uninstall the application before the
Change Version and Update buttons become useable.

4. Select one of the following actions:

To update an application to the latest version available, click on Update.

To update all applications to the latest version available, click on Update All.

To change the current version of an application, click Change Version. Select the version required and click
Apply.

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Server Maintenance: Upgrading Applications
3.11.3 Upgrading Using USB
Upgrading the IP Office Server Edition through the use of RPM or ZIP files is recommended 27 . However, if necessary,
you can use a USB memory key to perform an upgrade.

3.11.3.1 Preparing a USB Upgrade Key

This process uses a downloaded ISO image to create a bootable USB memory key for software upgrading. Using this
device installs the software without, overwriting any existing software and data on the server.

! Backup Application Data

In all cases, always backup all application data to a separate location before upgrading. You can do this using
the Web Manager menus.

! Password Change Required after Upgrading to 9.1+

Prerequisites
4GB USB Memory Key
Note that this process reformats the memory key and erases all files.

Rufus software
This additional software is downloadable from https://rufus.akeo.ie. You use it to load an ISO image onto a USB
memory key from which the server can boot and run that ISO image.

Server Edition ISO Image

You can download this software from the Avaya support website (http://support.avaya.com).

To create a bootable USB memory key:

1. Start the Rufus application

2. Under Device, select your USB device if not already selected.

3. Under Partition scheme and target system type select the MBR partition scheme for BIOS or UEFI
computers option.

4. Under File system select FAT32.

5. Under Cluster size select 4096 bytes.

6. Select Create a bootable disk using and select ISO Image from the drop-down list. Click on the adjacent
button and select the ISO image.

7. Click Start.

8. When done, click Close.

7. ! Important: Copy the Upgrade Files

You must copy a number of files to a new location on the USB memory key.

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a. Using the file explorer, open the USB folder on the USB memory key. This folder contains 4 files, some of
which are used for installation and other are used for upgrading.

b. Select just the files syslinux.cfg and avaya_autoupgrade.conf. Copy those two files to the top level (root)
of the USB memory key, overwriting any existing files with those names.

8. Remove the USB memory key from the PC.

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Server Maintenance: Upgrading Applications
3.11.3.2 Upgrading Using a USB Upgrade Key
! Upgrade Warning
Before using any upgrade, refer to the IP Office Technical Bulletin for the IP Office release to confirm that
Avaya supports the upgrade path and for any additional information that may not be in this manual.

! Backup Application Data

In all cases, always backup all application data to a separate location before upgrading. You can do this using
the Web Manager menus.

! Password Change Required after Upgrading to 9.1+

To upgrade from a USB memory key:

1. Prepare a bootable USB upgrade key. See Preparing a USB Upgrade Key 29 .

2. Insert the USB upgrade key into a USB socket and reboot the server 24 .

3. Follow the same process as for Software Installation. However, when the upgrade menu appears, select Upgrade
rather than Install.

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3.12 Uninstalling an Application
You can use the Updates menu to uninstall an application service. This removes the application from the list of service
unless files for its reinstallation are present in the server's configured file repository.

! WARNING
You should only uninstall an application if instructed by Avaya. Uninstalling an application can have affects on the
operation of other applications.

To uninstall an application:
1. Login 19 to the server's web configuration menus.

2. Select the Updates page.

3. The Services section displays the current version and latest available version of each application service.

4. To uninstall a service, click on Uninstall.

If there are installation files for the application in the application file repository 33 , the button becomes an
Install button.

If there are no installation files for the application in the file repository, the menu no longer list the
application.

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Server Maintenance: Uninstalling an Application

3.13 Setting Up File Repositories

The Updates 50 and Web Client 65 menus use files stored in the configured file repositories. A repository is a set of
files uploaded to the server or the URL of a remote HTTP server folder.

You can add files to these repositories without affecting the existing operation of the server. However, when the
application or operating system repositories contain later versions of the files than those currently installed, a warning
icon appears on the Updates menu.

3.13.1 Source Files

Avaya may make update files available individually in response to particular issues or to support new IP Office releases.
The files are also included on the IP Office Server Edition DVD. You can extract files from a DVD ISO image using an
application such as WinZip.

! Backup Application Data

In all cases, always backup all application data to a separate location before upgrading. You can do this using
the Web Manager menus.

! Password Change Required after Upgrading to 9.1+

DVD/.ISO Folder Description

Applications Voicemail Pro \avaya\vmpro These are files used by

the IP Office applications
and services provided by
one-X Portal for IP Office \avaya\oneX
the server.

Downloads \avaya\thick_clients These are files used to

provide the downloads
from the App Center 65
menu.

Operating System \Packages These are files used by

the Linux operating
system and its services.

3.13.2 Setting the Repository Locations

The IP Office Server Edition can use either remote or local software repositories to store software update files. The server
has separate repositories for operating system updates, IP Office application installation files and Windows client files.
The Updates 50 and AppCenter 65 menus use the files present in the appropriate repository.

Repository
If not using the Local option, this field sets the URL of a remote HTTP file repository 35 . Note that you cannot use
the same URL for more than one repository.

Local
This checkbox sets whether the file repository used is local (files stored on the IP Office Server Edition) or remote
(a folder on a HTTP web server specified in the Repository field).

File / Browse / Add

With Local selected, you can use this field and adjacent buttons to browse for a specific update file. After selecting
the file, click Add to upload the file to the server's file store.

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3.13.3 Uploading Local Files
You can use the processes below to upload files to the server. The file types are:

Application
These are files used by the IP Office applications and services provided by the server.

Downloads
These are files used to provide the downloads from the App Center 65 menu.

Operating System
These are files used by the Linux operating system and its services.

3.13.3.1 Uploading Application Files

This method uploads the RPM file for an application onto the server. You can then use the file to update the application.
The alternative is to use files loaded into a remote software repository 35 .

To upload application files onto the server:

1. Login 19 to the server's web configuration menus.

2. Select the Settings menu and then the General sub-menu.

3. Select the Local checkbox for Applications.

4. Click on the Browse button and browse to the location of the file 33 that you want to load and select the file. The
File field now lists the file name.

5. Click Add. The server starts uploading the file.

6. Repeat the process for any other files.

3.13.3.2 Uploading Operating System Files

This method uploads the .rpm file for an application onto the IP Office Server Edition. You can then use the file to update
the IP Office applications.

To upload operating system files:

1. Login 19 to the server's web configuration menus.

2. Select the Settings menu and then the General sub-menu.

3. Select the Local checkbox for Operating System.

4. Click on the Browse button and browse to the location of the file 33 that you want to load and select the file. The
File field now lists the file name.

5. Click Add. The server starts uploading the file.

6. Repeat the process for any other files.

3.13.3.3 Uploading Windows Client Files

This method uploads the .rpm file for an application onto the IP Office Server Edition.

To upload Windows client files:

1. Login 19 to the server's web configuration menus.

2. Select the Settings menu and then the General sub-menu.

3. Select the Local checkbox for Downloads.

4. Click on the Browse button and browse to the location of the file 33 that you want to load and select the file. The
File field now lists the file name.

5. Click Add. The server starts uploading the file.

6. Repeat the process for any other files.

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Server Maintenance: Setting Up File Repositories
3.13.4 Creating Remote Software Repositories
Alternatively to using local files uploaded to the server 27 for updates, the server can use files stored in folders on a
remote HTTP server.

To create an application update repository:

1. Create a folder on the web server for the remote file repository. For example a folder called Applications.

2. The folder directory must be browseable. For example, on a Microsoft Internet Information Services server,
right-click on the folder, select Properties and select the Directory Browse option.

3. Copy the .rpm files from their source 33 into the folder.

4. From another PC, test that you can browse to the URL of the folder and that the list of files in the folder appears.

5. Login to the IP Office Server Edition web configuration pages.

6. Select Settings and then General.

7. Uncheck the Local checkbox for Applications. Enter the URL of the HTTP server folder into the preceding field.

8. Click Save.

9. Select Updates.

10.If the server is able to access the HTTP folder, the details of the versions available will now reflect those available
in that folder. The message repository error indicates that the IP Office Server Edition was not able to connect to
the folder or not able to list the files in the folder.

To create a Windows client repository:

The process is the similar to that shown above for application RPM files. However, you should use a separate folder on
the HTTP server.

To create an operating system repository:

The repository for operating system updates is different from those used for application updates and downloads. It must
be a YUM repository. Details of how to setup and configure a YUM repository depend on the version of Linux on the HTTP
server. Each time you add, delete or change an RPM file, you must update the directory using a createrepo
<folder_path> command.

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3.14 Using VNC
Through the web control menus, you can start a virtual network connection (VNC) service. That service can then be used
to view the server's graphical desktop, either through the web control menus or using a separate third-party VNC client
such as TigerVNC.

VNC access using the root user account is not supported. Some applications, for example Wireshark, require root
user permissions and so cannot be used when accessing the server via VNC.

For a server deployed as a VMware virtual machine, additional configuration may be necessary to allow the use of
the VNC menu. For details refer to the manual "Deploying Avaya IP Office Platform Servers as Virtual Machines".

The process of using establishing the VNC connection divides into 2 parts.

1. Starting the VNC service 36 .

2. Viewing the desktop via VNC 36 .

3.14.1 Starting the VNC Service

Before using the VNC connection to the server desktop, the VNC service on the server needs to be started.

To start the VNC service:

1. Login and select the VNC tab.

2. Select Settings.

a. Enter the administrator password.

b. If planning to use a separate VNC client, note the port number setting.

3. Click Apply.

4. Click Start VNC.

3.14.2 Viewing the Desktop Via VNC

Once the VNC server has been started, you can use the web control menus as a VNC client to view the server's graphical
desktop.

Java Required
The VNC option requires your PC to have Java installed and your browser configured to allow use of Java.

To view the server desktop:

1. Login and select the VNC tab.

2. Select Settings.

3. Check that the Start VNC button is greyed out. That indicates that the VNC service is running. If the button is not
greyed out, see Starting the VNC Service 36 .

4. Select the View tab.

5. Enter the password. This must match the password that was used to start the VNC service.

6. Click OK.

7. The server desktop appears.

8. To end the connection at any time, click Disconnect.

3.14.3 Stopping the VNC Service

Before using the VNC connection to the server desktop, the VNC service on the server needs to be started.

To stop the VNC service:

1. Login and select the VNC tab.

2. Select Settings.

3. Click Stop VNC.

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Server Maintenance: Using VNC

3.15 Downloading Log Files

The server collects and store log events. These are viewable through the Logs 47 sub-menus. The Download 49 sub-
menu allows the archiving and download of the log files.

To create archive files:

1. Login 19 to the server's web configuration menus.

2. Select Logs.

3. Select Download.

4. Click on the Create Archive button. The button remains greyed out while the archive creation is running:

For debug files, the archive contains any debug records since the last creation of a debug archive.

For log files, the server creates a separate archive file for each service. The archive file contains all log files
available on the server.

To download archive files:

1. To download an archive file, click on the file name of the archive file.

2. The process for downloading then depends on the browser.

To delete archive files:

1. To delete an archive, select the Delete checkbox next to the archive file in the list. To select all the archive files
click on Select All.

2. To delete the selected files, click on Delete Selected.

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Chapter 4.
Web Manager

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4. Web Manager
The primary method for server management is through its Web Manager menus. For details of using Web Manager refer
to separate IP Office Web Manager documentation 11 .

Through Web Manager you can perform the following actions. Note that access to some functions depends on the security
rights of the account used to login to Web Manager 41 .

Backup Applications
You can configure backups of the server applications to a remote server. These backups can use a variety of
protocols (HTTP, HTTPS, FTP, SFTP, SCP). In addition to selecting the application services included in a backup,
you can schedule backups.

Restore Previous Backups

You can use control the restoration of a previous backups.

Upgrade the Server

You can use the menus to upload a new ISO image and then use that image file to upgrade the server.

Launch Other Applications

You can launch the other administrator applications used by the server or the applications it runs:

IP Office Manager
If installed on the user PC, Web Manager can launch IP Office Manager.

Voicemail Pro Client

If installed on the user PC, Web Manager can launch the voicemail client to allow configuration of the
voicemail server and editing of voicemail call flows.

one-X Portal for IP Office

You can access the administration menus for the one-X Portal for IP Office service from within Web Manager.

System Status Application

You can start System Status Application without needing to install it on the user PC.

Web Control
You can access the server's web control menus through Web Manager.

Configure Voicemail Server Preferences

For server's running the Voicemail Pro service, you can set the voicemail server preferences using Web Manager.

Security User
Web Manager can configure the security privileges of IP Office service user accounts.

File Management
Web Manager can upload files to the server. This includes the uploading of custom voicemail prompts.

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Web Manager:

4.1 Logging In to Web Manager

Avaya supports the following browsers for web access to the server menus:

Microsoft Internet Explorer 10 and 11.

Mozilla Firefox

Google Chrome

Safari

To access Web Manager:

1. Log in to IP Office Web Manager.

a. Enter https:// followed by the server address. Click on the IP Office Web Manager link.

b. Enter the user name and password.

Change Security Administrator Password

This sets the password for the IP Office security administrator account.

Change System Password

This sets the System password for the IP Office.

2. Click on Solution.

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3. In the displayed list of systems, click on the icon next to the required system and select Platform View.

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Chapter 5.
Web Control/Platform View
Menus

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5. Web Control/Platform View Menus
The IP Office Server Edition web control menus are as follows. Note that these menus are common to all the Linux based
servers supported by IP Office. However, the menus and menu option shown vary depending on the types of server and
the server's role.

System 45
This menu gives an overview of the status of the applications hosted on the server.

Logs 48
This menu has sub-menus for viewing and managing log records and log files.

Debug Logs 48
View the current log files for the server and the application services hosted by the server.

Syslog Event Viewer 49

View Syslog log records received and or generated by the server.

Download 49
Create and download archive files of existing log records.

Updates 50
Display the versions of applications and components installed and the alternate versions available.

Settings
This menu has sub-menus for various areas of server configuration and operation.

General 53
General server settings such as the locations of software update repositories.

System 58
View and manage the server setting for date, time and IP address details.

AppCenter 65
You can download the installation packages for applications such as the Voicemail Pro client application from this
page.

VNC 63
This menu allows you to launch VNC connection to the server desktop.

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Web Control/Platform View Menus:

5.1 System
This menu provides an overview of the server status including the status of the application services running on the
server.

Services
This table lists the services supported by the server. In addition to showing the status of the service, it also
contains buttons to start/stop each service. Clicking on the link for Mem/CPU usage will display a summary
graph of CPU and memory usage by the application.

one-X Portal for IP Office

IP Office Web Manager

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Optional Services
The server can include a number of additional services. Click Show optional services to display those
services.

Contact Recorder for IP Office

Notifications
This table shows important messages.

System
This table gives a general overview of the sever status. This section also provides controls to shutdown or reboot
the server. Note that it may take up to 10 minutes for CPU usage data to appear after a server reboot.

OS/Kernel:
The overall version of the Linux operating system installed on the server and the version of the operating
system kernel.

Up Time:
This field shows the system running time since the last server start.

Server Time:
This field shows the current time on the server.

Average CPU Load:

This field shows the average CPU load (percentage use) for the preceding minute, 5 minute and 15
minute periods.

Material Code:
This field shows the material code for Avaya supplied servers. Avaya uses this code as part of the system
registration with the Avaya Global Registration Tool (GRT).

Model Info:
This field shows the model information for an Avaya supplied server.

System Manufacturer Serial No:

This field shows the manufacturer's serial number for the server.

Speed:
Indicates the processor speed.

Cores:
Indicates the number of processor cores.

Hard Disk Size:

Indicates the hard disk size.

RAM:
Indicates the amount of RAM memory.

Disk RAID Levels:

Indicates the RAID type, if any.

Disk Array Types:

Indicates the type of disk array used for RAID.

Quota available for backup data:

Displays the amount of space reserved for local backups if Enable HTTP file store for backup/restore
61 is enabled.

Virtualized:
Indicates whether the server is running as a virtualized session.

Last Successful Logon:

This field shows the date and time of the last successful logon, including the current logon.

Unsuccessful Logon Attempts:

This field shows a count of unsuccessful logon attempts.

Shutdown
Selecting this button starts a process that stops all services and then shuts down the server.

Reboot
Selecting this button starts a process that stops all services and then stops and restart the server.

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5.2 Logs
This menu contains the following sub-menus:

Debug Logs 48
View the current log files for the server and the application services hosted by the server.

Syslog Event Viewer 49

View Syslog log records received and or generated by the server.

Download 49
Create and download archive files of existing log records.

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5.2.1 Debug Logs
You can access this menu by selecting Logs and then clicking on the Debug Logs tab. The menu shows the server
application logs and audit log records.

Application Log
This table lists the last 1000 log records for a selected server application. The Application drop-down selects the
records shown. Clicking on a column header sorts the records using that column.For Voicemail Pro the level of log
information output is set through the Debug section of the Settings | General 56 menu. For one-X Portal for IP
Office the level of log information output is set through the applications own administration menus, not through
the IP Office Server Edition menus.

Audit Log
This table lists the actions performed by users logged in through the IP Office Server Edition's web browser
interface. Clicking on a column header sorts the records using that column.

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Web Control/Platform View Menus: Logs
5.2.2 Syslog Event Viewer
This menu displays the server's Syslog records. These are combined records from the various applications (Voicemail Pro,
one-X Portal for IP Office, etc) running on the server and the server operating system itself. It also shows Syslog records
received by the server from other servers. For example. in a Server Edition network, by default the Server Edition
Secondary Server is configured to send its Syslog records to the Server Edition Primary Server.

You can use the Settings | General 54 menu to configure the sending and receiving of Syslog records to and from other
servers. You can also configure how long the server keeps different types of records and how many records it keeps.

The Refresh button is used to update the table of records shown using the settings in the drop-down filters (Host
, Event Type, View and Tag). Note however that the options within the filters are set when the menu is opened.
To update the menu options, selects another menu and then returns to this menu. For example, if another host is
added to the network and sends records to the server, the new server only appears in the Hosts drop-down after
reloading the menu.

5.2.3 Download
You can access this menu by selecting Logs and then clicking the Download tab. You can use the menu to create and
download archives files 37 . For support issues, Avaya will require the archive files downloaded from the server.

The server compresses the log files into a .tar.gz format file. You can then download the file by clicking on the link.

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5.3 Updates
This menu displays the different versions of server operating system files and application files available in the file
repositories. The file repository locations are configured through the Settings | General 53 page.

The menu consists of 2 sections:

Services 51
This section displays the current version of application files. It also shows whether update files are available.

System 52
This section displays the current version of the operating system and whether update files are available.

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5.3.1 Services
You can access this menu by selecting Updates. The Services section shows details of the current version of each
application installed and the latest version available.

The Change Version, Update and Update All buttons in the panel are not useable unless appropriate
update files are available in the applications software repository 33 . This also affects the availability of the
Install button option.

Change Version
Clicking on this button shows the update files available for the application in the server's file repository 33 with
the current version selected. Selecting another version and clicking Apply upgrades or downgrades to that
version.

Update
Clicking on this button starts an update of the related application to the latest available version in the application
file repository 33 .

Uninstall
Clicking on this button uninstalls the selected application.

If there are installation files for the application in the application file repository 33 , the button becomes an
Install button.

If there are no installation files for the application in the file repository, the menu no longer list the
application.

Install
This button appears for uninstalled applications if the server has files for the application the application file
repository.

Check Now
Clicking this button makes the IP Office Server Edition recheck the version of update files available in the file
repository. Normally it does this automatically when the Updates page is loaded.

Clear Local Cache

Clicking this button removes older update installation files and other material that may accumulate on the server
over time.

Update All
Clicking this button upgrade those applications that support upgrading without being uninstalled (see above) to the
latest versions available in the application file repository.

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5.3.2 System
You can access this menu by selecting Updates. The System section shows details of the operating system.

Review updates
Clicking this button will display a list of the available update files. This list allows selection of which updates you
want to install.

Update All
Clicking this button will install all the available updates without going through the process of selecting with updates
to install.

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5.4 Settings: General

You can access this menu by selecting Settings and clicking on the General tab.

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5.4.1 Software Repositories
The IP Office Server Edition can use either remote or local software repositories to store software update files. The server
has separate repositories for operating system updates, IP Office application installation files and Windows client files.
The Updates 50 and AppCenter 65 menus use the files present in the appropriate repository.

Repository
If not using the Local option, this field sets the URL of a remote HTTP file repository 35 . Note that you cannot use
the same URL for more than one repository.

Local
This checkbox sets whether the file repository used is local (files stored on the IP Office Server Edition) or remote
(a folder on a HTTP web server specified in the Repository field).

File / Browse / Add

With Local selected, you can use this field and adjacent buttons to browse for a specific update file. After selecting
the file, click Add to upload the file to the server's file store.

5.4.2 Syslog
These settings control the receiving and the forwarding of Syslog records by the server. These options are not shown for
a Server Edition Expansion System (L).

Log files age (days)

Set the number of days the server retains each type of record before automatically deleting it. Separate settings
are available for General log files, Security log files, Audit log files, Operational log files and Debug log
files. This setting is not applied to IP Office System Monitor records sent to Syslog.

Apply general settings to all file types

If selected, the setting for General log files is applied to all file types.

Max log size (MB)

Set the maximum total size of each type of records the server retains before automatically deleting the oldest
records. Separate settings are available for General log files, Security log files, Audit log files, Operational
log files and Debug log files. This setting is not applied to IP Office System Monitor records sent to Syslog.

Apply general settings to all file types

If selected, the setting for General log files is applied to all file types.

Receiver Settings
These settings control if and how the server can receive Syslog records.

Enable
If selected, the server can receive Syslog records using the port configured below.

TCP Port
Sets the port number used for receiving Syslog records using TCP.

TLS Port
Sets the port number used for receiving Syslog records using TLS.

UDP Port
Sets the port number used for receiving Syslog records using UDP.

Forward Destination 1
These settings control whether the server forwards copies of Syslog records it receives to another server.

Enable
If selected, the server will forward copies of the Syslog records it receives.

IP Address: Port
Sets the address of the destination server and the destination port for the forwarded records.

Protocol
Set the protocol, UDP, TLS or TCP, for the forwarding.

Forward Destination 2
These settings control whether the server forwards copies of the Syslog records it receives to a second server. The
settings are the same as for the first forwarding destination.

Select Log Sources

These options allow selection of which server reporting to include in the Syslog reports. The available options are:

Authentication and authorization privileges

Information stored by the Linux audit daemon (auditd)

NNTP(News)/UUCP(Usenet) protocols

Apache web server access_log and error_log

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5.4.3 Certificates
This menu allows the generation or downloading of the security certificate that can then be used by the IP Office
applications hosted by the server. These menus are not available on Server Edition Secondary Server and Server Edition
Expansion System (L) servers.

Create new
If selected, the server generates its own security certificate.

Renew existing
If selected, the server's current self-generated security certificate is renewed.

Import
If select, the fields for browsing to and selecting a certificate file to upload to the server appear. Select the file and
click Upload.

Export
The server's current security certificate is not included in any application backup and restore operations. The
Export option allow you to export the server's current certificate as an encrypted file. You can then later restore
the certificate back to the same server using the Import option.

Password/Confirm Password
Enter a password that the server then applies to the encrypted certificate file when using Encrypt and
Download.

Encrypt and Download

When pressed, the server displays a pop-up link from which you can download an encrypted file containing
the server's current certificate. Once you have downloaded the file it is deleted from the server.

Renew automatically
If selected, the server automatically generates a new security certificate following any major change such as
changes to its LAN settings. The server automatically applies the new certificate to the application services run on
the server.

Create certificate for a different machine

If selected, the server can generate a new security certificate for another server. Note however that this requires a
settings to exactly match those of the other server in order for the certificate to be regarded as valid for one
offered by that other server.

Generate and Apply

When clicked, the server generates a new security certificate. The server then applies the security certificate to
the IP Office application services run by the server. Note that this process requires the services to all be
automatically stopped and restarted which will end any current connections.

Download (PEM-encoded)
Download the certificate as a PEM file. You can then apply the certificate to any remote device that needs to
establish secure encrypted connection with the server.

Download (DER-encoded)
Download the certificate as a CRT file. You can then the certificate to any remote device that needs to establish
secure encrypted connection with the server.

5.4.4 Web Control

Note that changing any of these settings will require you to login again.

5.4.5 Backup and Restore

These controls allow you to backup and restore the application settings of selected IP Office applications. This is a local
backup onto the server. For more advanced backup functions use the Web Manager menus.

IP Office
These control provides options to backup/restore the configuration settings of the IP Office application running on
the server.

Voicemail Pro Server

For the Voicemail Pro server, these controls can only be used to restore an existing backup. Using the Voicemail
Pro client, you can configure the voicemail server to perform regular (daily, weekly and or monthly) automatic
backups of selected options including messages and prompts. You can also use the Voicemail Pro client to perform
an immediate backup.

Selecting the Restore button displays the backups available in the backup folder (/opt/vmpro/Backup/
Scheduled). The backup name includes the date and time and whether the backup was a manual or scheduled
backup. Selecting a backup and clicking OK starts the restoration process. For details, refer to the Voicemail
Pro client help.

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Warning: Close the Voicemail Pro client before restoring
The restoration process requires the voicemail service to shutdown and restart. This does not occur if any
Voicemail Pro client is connected to the service during the restore and leads to an incorrect restoration of
files.

one-X Portal for IP Office

one-X Portal for IP Office has its own method of backup and restore. You can access this through the one-X Portal
for IP Office web client administration menus.

5.4.6 Voicemail Settings

This setting sets the debug logging level used by the Voicemail Pro application if running. For the one-X Portal for IP
Office application, the logging level is set through the applications own web administration menus. Log files are
retrievable through the Logs | Download 49 menu.

Debug Level
This control sets the level of information that the service includes in its log files. The options are None, Critical,
Error, Warning, Information and Verbose. The default level is Information.

5.4.7 Contact Recorder Settings

This settings sets the debug logging level used by the Contact Recorder for IP Office application if installed on the
server.

5.4.8 ASG Settings

The server uses these settings for connection from an Avaya Access Security Gateway. This Avaya service performs
regular security and performance diagnostics against supported servers. You can import the required settings using an
AFS file obtained from https://rfa.avaya.com.

Status
Set the status of server listening for connections from the security gateway.

Active
This setting enables listening for connections from an ASG server. The server automatically selects this state
when you upload an AFS file.

Disabled
This setting cancels any listening for connections from an ASG server.

Dormant
This is the default state before uploading any AFS file.

Port
Set the port on which the server listens for connections from the security gateway. The default is 2222. For Avaya
support do not change this value from the default.

Service Listening
Select whether the server listens on any connection (Any) or just on SSLVPN tunnels (Any Tunnel).

Any
If selected, the server listens on any connection. This setting is deprecated as it is less secure than Any
Tunnel.

Any Tunnel
If selected, the server only listens on SSL VPN connections. This requires the IP Office configuration to include
an SSL VPN tunnel.

AFS ID
The server shows the ID after uploading an AFS file.

Import AFS file

Use this control to upload settings and encryption keys provided in the form of an AFS file. Click Browse and
select the file to upload. Then click Upload. Uploading a file sets the AFS ID and changes the Status to Active.

Reset ASG
Clicking this button defaults the ASG settings and erases those imported from the AFS file.

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5.4.9 Watchdog
Log files age (days)
Sets the number of days that log file records are retained. This does not affect log file archives 49 . Not applied to
one-X Portal for IP Office.

5.4.10 one-X Portal Settings

The location of the one-X Portal for IP Office server, normally running on the Server Edition Primary Server, is required
by other applications in the Server Edition network.

Use Local IP
Select this option is the Server Edition Primary Server is hosting the one-X Portal for IP Office application. If not
selected, the IP address of the server hosting the one-X Portal for IP Office must be indicated in the Remote IP
field below.

Remote IP
If Use Local IP is not selected, this field sets the IP address of the server hosting the one-X Portal for IP Office
application.

5.4.11 Set Login Banner

Login Banner Text
You can use this field to set the additional text displayed on the login menu. After changing the text click Save. By
default the field is blank.

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5.5 Settings: System
You can access this menu by selecting Settings and clicking on the System tab.

5.5.1 Network
Network Interface
This drop down allows selection of network interfaces for which the settings are shown. Within the IP Office
configuration, Eth0 matches LAN1, Eth1 matches LAN2.

Enable Traffic Control

Host Name
Sets the host name that the IP Office Server Edition should use. This setting requires the local network to
support a DNS server. Do not use localhost.

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IP Address
Displays the IP address set for the server. If not using DHCP, you can edit the field to change the setting.

Subnet Mask
Displays the subnet mask applied to the IP address. If not using DHCP, you can edit the field to change the
setting.

Default Gateway
Displays the default gateway settings for routing. If not using DHCP, you can edit the field to change the
setting.

System DNS
Enter the address of the primary DNS server. This option is greyed out if the address of the DNS server is set
to be obtained from the DHCP server (see below).

Automatically obtain DNS from provider

This setting is only used if Use DHCP is also selected. If selected, the server attempts to obtain DNS server
details from the DHCP server.

Create Subinterface
You can use this control to create an additional VLAN subnet on the same port. Clicking the button displays
the menu for the subinterface network settings.

Delete Subinterface
Delete the subinterface.

5.5.2 Avaya IP Office LAN Settings

Avaya Office LAN1
These settings are used for the LAN1 interface of the IP Office application run by the server. LAN1 is also
referred to as LAN.

Enable traffic control

Select whether the web control menus should be used to adjust the IP Office LAN settings.

Network Interface
Use the drop-down to select which port on the server should be used for LAN1.

Avaya Office LAN2

These settings are used for the LAN2 interface of the Management Services application run by the server.
LAN2 is also referred to as WAN.

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5.5.3 Date and Time
The server uses these settings to set or obtain a UTC date and time. The server uses those values for its services.

Enable Network Time Protocol

When selected, the server obtains the current date and time from the NTP servers listed in the NTP Servers
list below. It then uses that date and time and makes regular NTP requests for updates.

The IP Office system can also use NTP to obtain its system time.

5.5.4 Authentication
Enable referred authentication
The password authentication used for access to the some services hosted by the server use either each
services' own security settings or the security user accounts configured in the IP Office service running on the
IP Office Server Edition. See Password Authentication 12 . This setting controls which method is used.

Enabled
With referred authentication enabled, the security settings of the IP Office service running on the IP Office
Server Edition control access to the following other services:

Web control menus

Voicemail Pro admin

one-X Portal for IP Office admin

IP Office Web Manager

Disabled
With referred authentication disabled, each service controls access to itself using its own local account
settings.

5.5.5 Increase Root Partition

This menu is shown for virtualized servers. It allows the size of the virtual machines primary disk to be increased.

Note that the size must first be increased on the virtual machine using the vSphere client and the virtual machine then
restarted. The matching change can then be made through this menu. For full details refer to the 'Deploying Server
Edition Servers as Virtual Machines' manual

Increase Partition Size

The available additional disk space is indicated. Click the button to expand the disk space used by that size. After
clicking Save the server must be restarted.

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5.5.6 HTTP Server
Enable HTTP file store for backup/restore
If selected, the server can act as the 'remote server' destination for HTTP/HTTPS backups configured through the
Web Manager menus. When enabled, the System 45 menu displays the quota available for backups. Servers with
Voicemail Pro only support this option on disks larger than 155GB. Servers without Voicemail Pro only support this
option on disks larger than 95GB.

5.5.7 Change Root Password

Server installation creates two Linux user accounts; root and Administrator. You can use these fields to change the
root account password. The new password must conform to the password rules 61 .

New Password
Enter the new password.

Confirm New Password

Confirm the new password.

5.5.8 Change Local Linux Account Password

Server installation creates two Linux user accounts; root and Administrator. You can use these fields to change the
Administrator account password.

Note that this is different from the Administrator account used for access to Web Manager and the IP Office
configuration. Whilst both Administrator accounts are given the same password during the server ignition, this menu
allows the Linux password to be changed separately.

The password for the Administrator account used by Web Manager and IP Office configuration is changed using those
applications.

The new password must conform to the password rules 61 .

New Password
Enter the new password.

Confirm New Password

Confirm the new password.

5.5.9 Password Rules Settings

Minimum password length
This field set the minimum length of new passwords. Note that the combined requirements of the fields below
for particular character types may create a requirement that exceed this value. Note also that the maximum
password length is 31 characters.

Minimum number of uppercase characters

This field sets the number of uppercase alphabetic characters that new passwords must contain.

Minimum number of lowercase characters

This field sets the number of lowercase alphabetic characters that new passwords must contain.

Minimum number of numeric characters

This field sets the number of numeric characters that new passwords must contain.

Minimum number of special characters

This field sets the number of non-alphanumeric characters that new passwords must contain.

Allow character sequences

When selected, the server allows character sequences such as 1234 or 1111 or abcd in new passwords.
When not selected, the field below sets the maximum length of any sequence.

Maximum allowed sequence length

When Allow character sequences is not selected, this field sets the maximum allowed length of any
character sequence .

5.5.10 System Identification

These settings are shown are for information only.

System ID (SID):
This is the unique system reference used to validate licenses issued for this particular system. For a physical
server this is a unique value based on the server hardware. For a virtual server this value is based on several
factors including the LAN1 and LAN2 IP addresses, the host name and the timezone. If any of those are
changed, the System ID changes and any existing licenses become invalid.

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Licensing Mode:
Indicates the licensing method used by the system. Internal indicates that the system uses the unique
system ID. Currently Internal is the only supported option.

5.5.11 Firewall
The server can apply firewall controls to the incoming traffic it receives.

Activate
Sets whether the firewall is active.

Enabled Filtering
Sets whether the firewall should apply filtering to the traffic received by the server.

Enable TCP ports

Select whether the server allows the following TCP ports when the firewall is active.

21: If selected, allow port TCP 21.

80: If selected, allow port TCP 80.

8000: If selected, allow port TCP 8000.

8069: If selected, allow port TCP 8069.

8080: If selected, allow port TCP 8080.

9080: If selected, allow port TCP 9080.

Enable UDP ports

Select whether the server allows the following UDP ports when the firewall is active.

69: If selected, allow port UDP 69.

5.5.12 Additional Hardware

These additional settings appear on servers with an additional hard disk. Unified Communications Module servers do not
support this.

Additional Hardware Info

The fields vary depending on the type and location of the additional hard disk.

Create Partitions
Use of this option is not currently supported with additional hard disks used for the Contact Recorder for IP
Office service.

Mount Path Name

This is the name assigned for the additional hard disk. You can then use the name for access to the drive. For
Contact Recorder for IP Office set the name to /additional-hdd#1. The full mount path name for each
partition is automatically configured by the system adding /partition1, /partition2, etc. as a suffix. For
example /additional-hdd#1/partition1.

Activate
Enabling this option automatically mounts the additional hard disk.

Using the Avaya IP Office Platform Server Edition Web Control Menus Page 62
IP Office Platform 9.1 15-601011 Issue 10ab (19 January 2016)
Web Control/Platform View Menus: Settings: System

5.6 VNC
This menu allows you to configure VNC access to the server's graphical desktop. You can then use the VNC access either
through these menus or using a separate third-party such as TigerVNC. See Using VNC 36 . The VNC menu is not
supported for virtualized servers.

VNC access using the root user account is not supported. Some applications, for example Wireshark, require root
user permissions and so cannot be used when accessing the server via VNC.

Settings
You can use this menu to start and stop the server's VNC service. The VNC client used to access the desktop must match
the Port settings.

View
You can use this menu to connect and display the desktop using the browser as the VNC client.

Once the password is accepted, the operating system desktop appears.

Using the Avaya IP Office Platform Server Edition Web Control Menus Page 63
IP Office Platform 9.1 15-601011 Issue 10ab (19 January 2016)
Using the Avaya IP Office Platform Server Edition Web Control Menus Page 64
IP Office Platform 9.1 15-601011 Issue 10ab (19 January 2016)
Web Control/Platform View Menus: VNC

5.7 App Center

You can access this menu by selecting AppCenter. You can use the menu to download files for use on the local PC. For
example, the Voicemail Pro client used to administer the Voicemail Pro server application.

The file repository location is configured through the Settings | General 53 page.

The files included in the installation may vary. Note that some packages require the addition of licenses to the system
and configuration changes. Refer to the specific installation manuals for those applications:

VmPro...ClientOnly.exe
This is the installation package for the Voicemail Pro client application used to administer the Voicemail Pro server
application.

VmPro...Mapi.exe
This is the installation package for the MAPI proxy. This is installed on a Windows PC in the same network as the
Windows Exchange server. It allows the Linux based Voicemail Pro server to access UMS services. Refer to the
Voicemail Pro installation manual.

IPOAdminLite...
This is the installation package for the IP Office Manager application. Note that this is an installer for IP Office
Manager, System Monitor and System Status Application tools only. It is not the full IP Office Administration and
User package used with other IP Office systems.

DLink...
This is the installation package for the IP Office DevLink 3rd-party TAPI interface.

TAPI...
This is the installation package for the IP Office 1st -party TAPI interface.

Softconsole...
This is the installation package for the IP Office SoftConsole application. This is an application used by receptionist
and operator type users to answer and distribute incoming calls.

...Softphone...
This is a SIP softphone application for use by individual users. For IP Office Release 9.1 only the Mac version is
provided and supported.

Using the Avaya IP Office Platform Server Edition Web Control Menus Page 65
IP Office Platform 9.1 15-601011 Issue 10ab (19 January 2016)
Chapter 6.
Document History

Using the Avaya IP Office Platform Server Edition Web Control Menus Page 67
IP Office Platform 9.1 15-601011 Issue 10ab (19 January 2016)
6. Document History
Date Issue Changes

30th October 2014 10b Updated for IP Office Release 9.1.

13th November 10c Incorrect reference to /CSIPOrec as mount point for additional hard disk.
2014
14th November 10d Clarified that referred authentication applies to all services rather than just web
2014 control.
13th January 2015 10e Alignment of the terminology of the upgrade paths table with the 9.1 GA technical
bulletin.
Removed availability of a ZIP file as an upgrade method between different 9.0.3/9.0.4
builds.
Addition of the warning to disable one-X Portal logging prior to upgrading.
Link from upgrading to logging into web management went to wrong version of
logging into web management topic.
Explanation of use of referred authentication 12 expanded. Now also applicable for
UCM for 9.1.
Added screenshot of the UCM in web management Solution view.
Note regarding the need for further configuration to use the VNC menu 36 is running
a virtual machine added.
Extra steps in UCM V2 installation and upgrading added (module, including new
module, needs manually controlled restart to enter software loading state).
Reference to user required for UCM Ignition corrected to root.
Zip upgrade method details removed (not used for 9.1).
14th January 2015 10f UCM v1 battery removal/disposal note removed.
USB2 terminology changed to USB (apparently USB1, 2 or 3 will work but with
corresponding speed differences).
Recommendation for USB install/upgrade changed to use upper USB socket. Use lower
socket for keyboard.
Incorrectly shown web control port and protocol options removed.
Description of log archives corrected, contains all available logs, not just those since
last archive creation.
Application log menu shows the last 1000 log records.
Expanded explanation of the passwords requested during ignition.
USB utility instructions switched from UNetBootin to Rufus.
Removed errant author only comments.
Standardisation on 'amber' versus 'orange'.
17th February 2015 10g Clarification of UCM v2 upper USB is USB3. All others are USB2.
Put web management upgrade as first and preferred option for upgrading once system
is on 9.1.
Notes that to use monitor the monitor needs to be attached before module restart.
Rufus URL changed to https: (http: works but frequently has problems).
Various tidying.
Removed errant "Use System Default" checkbox shown in screenshots of Application
Server/Server Edition ignition.
3rd March 2015 10h Removed mention of web collaboration as potential optional service.
Processed raft of feedback in previous issue.
Security steps in ignition added (based on seeing them in Build 9.1.2(412).
13th March 2015 10i Republish due to UCM module upgrade option incorrectly appearing in non-UCM
documents.
14th April 2015 10j Login Banner Text field is now blank by default (9.0 and 9.1). [80432]
Change to certificate controls to allow the backup and restoration of the server's
security certificate. [87145]
Corrected /CSIPOrec to /CSIPORec. [82278]
15th April 2015 10k Corrected Rufus URL.
Removed USB3 references.
22nd April 2015 10l Various text updates. Not technical changes. Some reordering of sections.
5th May 2015 10m Merged the maintenance chapters for UCM and Linux servers.
Added details for adding a certificate to Safari (Windows and Mac).
26th May 2015 10n Updated download software page to match current support site design. [90569]
Minor update to Rufus settings (basically stating the defaults). [90575]
Rephrasing for fact that server certificates not available in 9.1.0GA but are available in
9.1FP (9.1.2). [90603]

Using the Avaya IP Office Platform Server Edition Web Control Menus Page 68
IP Office Platform 9.1 15-601011 Issue 10ab (19 January 2016)
Document History:

Date Issue Changes

Slight restructure to skip "step phrase" in UCM quick install description. [90605]
Minor text enhancement to clarify that security is via shell "IP Office" on the UCM.
[93333]
27th May 2015 10o Minor text changes. [90606]
one-X Portal AFA login is also under referred authentication control and by default uses
Administrator account password. [90604]
Clarification of Voicemail backup transfer from old to new server process and
reinstatement of SSH file transfer details. [90598]
Removed errant <<< >>> markup.
2nd June 2015 10p Correction to System Settings screenshot for application server.
Correct server maintenance topic incorrectly being included in Contact Recorder
output.
16th June 2015 10q Minor update to match redesign of Avaya support website.
1st July 2015 10r Correction: UCM USB ISO transfer for upgrades needs to be fully prepared USB
memory key, not just plain ISO file.
"Web Manager Upgrade" status shown in SSA for upgrades via web manager menus.
7th September 2015 10s Correction to mount path name for additional disks 62 . Full name is derived disk
mount path specified plus partition number, for example /additional-hdd#1/
partition1. [99975]
Various minor text layout fixes.
8th September 2015 10t Various minor text layout fixes. Fixed unplanned mention of Unified Communications
Module in non-UCM outputs frm the common doc source.

29th September 10u Republished with errant author's notes text now hidden.
2015
30th September 10v Correct of web control login from http to https.
2015
30th October 2015 10w Warning added that voicemail restore 55 fails if VMPro client is connected. [99893]
Note that Syslog Event Viewer 49 filters are set when page is opened. Reload page to
update.
2nd November 2015 10x Republish to resynch publishing system.
6th November 2015 10y Note that virtual servers either use NTP time or virtual server platform time. [100563]
8th December 2015 10z Correction to description of Synchronize system clock before starting service and
Use local time source.
Clarifications to the password set and password change field descriptions to clarify
which change IP Office and or Linux accounts.
21st December 10aa Emphasis that security reset may disrupt calls and services.
2015
19th January 2016 10ab Correct if path to download archived log files.

Using the Avaya IP Office Platform Server Edition Web Control Menus Page 69
IP Office Platform 9.1 15-601011 Issue 10ab (19 January 2016)
Index

Index G
Gateway 22, 58
3
General 54
3rd Party database integration 12
H
A
Home 45
Add
Host Name 22, 58
Sub-interface 58
Additional documentation 11 I
Address Inactivity timeout 26, 55
DNS 22, 58 Install
IP 22, 58 Application 27
Application Service 27
Auto-start 23 Interface 22, 58
Install 27 IP Address 22, 58
Repositories 33, 54 J
Start 23 Javascript 12
Stop 23 L
Uninstall 32
Linux 11
Upgrade 27, 28
Local 54
Application files
Log Files Age 54
Upload files 27, 34
Logging In 21
Application Logs 48
Login 21
Archive 49
Banner text 54
Audit Log 48
Logs 47
Auto-start 23
Application 48
B Archive 49
Backup 16, 54 Audit 48
Browser 12 Download 49
Bulletins 11 Log Files Age 54
C M
CentOS 11 Mask 22, 58
Change Memory
IP Address 22 Usage 45
Check Menu
Software version 51, 52 Download 49
Clients 65 General 54
Configuration Home 45
Voicemail Pro 14 Logs 47
ContactStore 12 Logs Download 49
CPU Logs View 48
Usage 45 Services 51
Create a USB device 29 System 52, 58
Create Archive 49 Updates 50
D Updates Services 51
Database integration 12 Updates System 52
Date 25, 60 View 48
Default Windows Clients 65
Gateway 22, 58 Menus
Password 21 Inactivity timeout 26, 55
Delete Module
Sub-interface 58 Restart 24
DHCP 22, 58 Shutdown 24
Disk N
Usage 45 Network 22, 58
DNS 22, 58 Change IP address 22
Download Sub-interface 58
Logs 49 Network Time Protocol 25, 60
Windows Clients 65 Notifications 45
E NTP 25, 60
Enable Traffic Control 22, 58 O
F one-X Portal for IP Office
Forward Auto-start 23
Syslog records 54 Start 23
Stop 23

Using the Avaya IP Office Platform Server Edition Web Control Menus Page 71
IP Office Platform 9.1 15-601011 Issue 10ab (19 January 2016)
Operating system Service 23
Repositories 33, 54 Start Services 45
Upload files 34 Status 45
P Stop
Password Service 23
Default 21 Stop Services 45
Root password 23 Sub-interface 58
Rules 61 Subnet Mask 22, 58
Port Supported
Web Control 54 Browsers 12
syslinux.cfg 29
R Syslog
RAM Settings 54
Usage 45 View 49
Reboot 24, 45 System 52, 58
Recieve
Syslog 54
T
Related documents 11 Technical bulletins 11
Remote Time
Server desktop 63 Timezone 25, 60
Remote Software Repositories 35 Timeout 26, 55
Remove Traffic Control 22, 58
Sub-interface 58 U
Repositories 33, 35, 54 UMS 12
Repository 54 Uninstall
Restart 24 Application 32
Restore 16, 54 Service 32
Root password Update
Change 23 Check version 51, 52
Rules 61 Services 51
Rules 61 System 52
S Updates
Send Services 50
Syslog records 54 System 50
Server Upgrade
NTP 25, 60 Application files 28
Reboot 24, 45 Upgrading Applications 27
Shutdown 24, 45 Upload
Server desktop Application files 27, 34
Remote 63 Operating system 34
Service Windows client files 34
Auto-start 23 Usage
Install 27 CPU 45
Start 23 Disk 45
Stop 23 Memory 45
Uninstall 32 USB
Upgrade 27 Create a bootable... 29
Services 51 Software 29
Start 45 V
Status 45 Version
Stop 45 Check 51, 52
Set View
Login banner 54 Syslog records 49
Shutdown 24, 45 View Logs 48
SNMP 54 VNC 63
SNMP Support 54 Voicemail 16
Software Auto-start 23
Repositiories 33, 54 Start 23
Repositories 35 Stop 23
Unetbootin 29 Voicemail Pro
USB 29 Configuration 14
Software Repositories 54 Limitations 12
Software version VPNM 12
Check 51, 52 W
Start 24 Watchdog 54
Auto-start 23 Web browser 12

Using the Avaya IP Office Platform Server Edition Web Control Menus Page 72
IP Office Platform 9.1 15-601011 Issue 10ab (19 January 2016)
Index
Web Control Port 54
Windows 16
Windows client
Repositories 33, 54
Windows client files
Upload files 34
Windows Clients 65

Using the Avaya IP Office Platform Server Edition Web Control Menus Page 73
IP Office Platform 9.1 15-601011 Issue 10ab (19 January 2016)
Using the Avaya IP Office Platform Server Edition Web Control Menus Page 75
IP Office Platform 9.1 15-601011 Issue 10ab (19 January 2016)
Template: 29th August 2013

Performance figures and data quoted in this document are typical, and must be
specifically confirmed in writing by Avaya before they become applicable to any
particular order or contract. The company reserves the right to make alterations
or amendments to the detailed specifications at its discretion. The publication of
information in this document does not imply freedom from patent or other
protective rights of Avaya or others.

All trademarks identified by the or are registered trademarks or trademarks,

respectively, of Avaya Inc. All other trademarks are the property of their
respective owners.

This document contains proprietary information of Avaya and is not to be

disclosed or used except in accordance with applicable agreements.

Using the Avaya IP Office Platform Server Edition Web Control Menus Page 76
IP Office Platform 9.1 15-601011 Issue 10ab (19 January 2016)

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