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interview questions

The document contains a series of interview questions and answers for a Business Analyst position, detailing the candidate's experience, methodologies, and technical skills. Key topics include requirements gathering, process optimization, and the use of tools like SQL, Power BI, and ServiceNow. The candidate also discusses handling stakeholder conflicts, managing multiple projects, and their motivation for wanting to work at Medi Assist.

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SAI DINESH KN
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2 views

interview questions

The document contains a series of interview questions and answers for a Business Analyst position, detailing the candidate's experience, methodologies, and technical skills. Key topics include requirements gathering, process optimization, and the use of tools like SQL, Power BI, and ServiceNow. The candidate also discusses handling stakeholder conflicts, managing multiple projects, and their motivation for wanting to work at Medi Assist.

Uploaded by

SAI DINESH KN
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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**Interview Questions and Answers**

---

### **General Business Analyst Questions**

**Q1: Can you walk us through your experience as a Business Analyst?**


**A:** I am currently working as a Business Analyst at Tech Mahindra, where I specialize in
ServiceNow, data analysis, and process optimization. My role involves gathering requirements,
optimizing workflows, and providing insights through data-driven decision-making. I have also
worked on various data analysis projects, utilizing SQL, Python, and Power BI.

**Q2: How do you approach requirements gathering for a new project?**


**A:** I begin by understanding business objectives through stakeholder discussions. I conduct
interviews, workshops, and use case analyses to gather functional and non-functional
requirements. I document these in BRDs and FRDs, ensuring alignment with business goals
before proceeding with implementation.

**Q3: How do you handle conflicting requirements from different stakeholders?**


**A:** I prioritize requirements based on business impact and feasibility. I facilitate discussions
to find a common ground, using data-driven insights and cost-benefit analysis to justify the best
approach. If necessary, I involve senior management to make an informed decision.

**Q4: Have you worked with Zoho? If so, how have you used it in your projects?**
**A:** I have experience with various CRM and automation tools, including ServiceNow. If
required, I can quickly learn and adapt to Zoho for managing client onboarding, ticket tracking,
and workflow automation.

**Q5: How do you ensure efficient client onboarding?**


**A:** Client onboarding involves streamlining documentation, training sessions, and setting up
system access. I ensure a seamless experience by automating processes, setting up clear
communication channels, and conducting regular follow-ups to address any concerns.

**Q6: What methodologies have you worked with in project management?**


**A:** I have experience working in Agile, Scrum, and Waterfall methodologies. I have
participated in sprint planning, backlog grooming, and daily stand-ups to ensure project
milestones are met effectively.

**Q7: Can you describe your experience in ticket solving?**


**A:** I have worked on resolving ITSM tickets in ServiceNow, prioritizing incidents based on
impact, and ensuring timely resolution. I also document resolutions in a knowledge base to
enhance future troubleshooting efficiency.

---
### **Technical Questions Based on Your Resume**

**Q8: How do you use SQL in your role?**


**A:** I use SQL for data extraction, cleaning, and analysis. I write complex queries involving
joins, aggregate functions, and subqueries to derive insights that drive business decisions.

**Q9: How have you used Power BI in your projects?**


**A:** I have developed interactive dashboards to analyze sales data, track KPIs, and visualize
trends. My dashboards have helped stakeholders make data-driven decisions efficiently.

**Q10: Explain a challenging project you worked on and how you handled it.**
**A:** I worked on optimizing IT service workflows in ServiceNow. The challenge was ensuring
minimal disruptions during migration. I conducted impact analysis, collaborated with
stakeholders, and implemented automation scripts to ensure a smooth transition, reducing
request resolution time by 25%.

**Q11: Can you describe your experience in process optimization?**


**A:** I analyze workflows, identify bottlenecks, and implement automation solutions to improve
efficiency. For instance, I optimized a service request model, reducing processing time by 30%
through better categorization and automation.

**Q12: How do you handle large datasets in data analysis?**


**A:** I use Python libraries like Pandas and NumPy, along with SQL, to preprocess and
analyze data. I optimize queries and leverage indexing techniques to handle large datasets
efficiently.

**Q13: Have you conducted UAT? What was your role in it?**
**A:** Yes, I have conducted User Acceptance Testing (UAT) to validate system functionality
before deployment. I create test cases, work with users to execute test scenarios, and ensure
all requirements are met before go-live.

**Q14: What are some KPIs you have tracked in your projects?**
**A:** I have tracked KPIs like SLA compliance, ticket resolution time, customer satisfaction
scores, and sales performance metrics. These help in measuring success and driving
improvements.

---

### **Behavioral Questions**

**Q15: Describe a time when you had to work with a difficult stakeholder. How did you handle
it?**
**A:** I had a stakeholder who frequently changed requirements mid-project. I addressed this by
scheduling regular check-ins, documenting all changes formally, and explaining the impact of
frequent changes on timelines and costs. This improved communication and alignment.

**Q16: How do you manage multiple projects simultaneously?**


**A:** I prioritize tasks based on urgency and business impact. I use project management tools
like Jira and Trello to track progress, allocate resources efficiently, and ensure deadlines are
met without compromising quality.

**Q17: Have you ever proposed a process improvement that was implemented?**
**A:** Yes, I suggested automating a manual ticket categorization process in ServiceNow. This
reduced human errors and improved response time by 40%.

---

### **Closing Question**

**Q18: Why do you want to work at Medi Assist?**


**A:** Medi Assist is a reputed organization in the healthcare domain, and I am excited about
the opportunity to contribute to data-driven decision-making. My skills in business analysis, data
insights, and process optimization align well with this role, and I am eager to bring value to the
team.

---

**End of Document**

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